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INDIGENOUS CORPORATION

 

 

 

Leaders in the Industry providing Specialist Head Lice Treatment and Training Clinics for indigenous communities

 

 

 

 

 

 

BUSINESS PLAN

2017

 

 

Created by: Jennifer Alexander
CEO

 

Requested by: Funding and Grants

 

 

 

Draft V1

TABLE OF CONTENTS

NMN INDIGENOUS CORPORATION BUSINES PLAN  
 

 

 
Vision Statement 4
Mission Statement 4
QUALITY Statement 4
 

 

 
Executive summary  
 

 

 
1 Introduction 5
2 HISTORY 6
3 CORPORATION OVERVIEW

3.1        Corporation Objective

7

8

4 MANAGEMENT TEAM

4.1             Company Structure

10

12

5 FRANCHISE

5.1              Rental Opportunity

5.2              Pre-opening Timetable & Obligations for Static Salon

5.3              Ongoing Franchise Fees

5.4              Role of the Franchisor

5.5              Relationship with Franchisee

5.6              Operations Manual

5.6.1           The Company

5.6.2           Staff Training & Development

5.6.3         Policies & Standards                                                         5.6.3                  Policies & Standards                                                    21

5.6.4           Procedures & Company Forms

5.7              Regulating the Head Lice Industry

 

13

13

13

17

18

18

19

19

21

22

23

24

6 Marketing plan

6.1              Marketing Objective

6.2              Short Term (< 12 months)

6.3              Medium – Short Term (12 – 36 months)

6.4              Long Term (>48 months)

6.5              Competitive Advantage

6.6              Positing Statement

6.7              Value Proposition

6.8              Communication & Distribution

6.9              Public Relations

6.10            Implementation

6.11            Marketing Budget

25

26

27

30

31

32

33

33

33

35

37

37

 

7 OPERATIONS plan

7.1              Facilities

7.2              Service

7.3              Service & Product Charges

7.4              Prevention Products                                                                    7.5              Head Lice Screenings

7.5              Head Lice Screenings

7.6              Mobile Head Lice Treatment – Private

7.7              Food & Beverages

38

38

40

41

42

42

42

42

8 STAFF TRAINING & dEVELOPMENT

8.1              Certificate III – Salon Management

8.2              Certificate II – Head Lice Treatment Practices

8.3              Certificate I – Salon Assistant Practices

 

43

44

46

47

9 Financial plans

9.1              Profit & Loss Statement

9.2              Financial Forecast

48

49

50

10 Risks

10.1            Legal

10.1.1  Contractual Responsibilities as a Landlord

10.1.2  Public Liability Responsibilities as a Corporation Owner

10.1.3  Staff Confidentiality Agreement

Sample Copy of Staff Confidentiality Agreement

51

51

51

51

52

52-53

VISION STATEMENT

 

 

To implement Specialist Head Lice Treatment and Training Clinics into Alice Springs and Darwin for indigenous aboriginal communities in the
Northern Territory and Western Australia

To offer specialist skills based training and employment opportunities to Aboriginal Indigenous People.

 

MISSION STATEMENT

 

 

NMN Indigenous Corporation is committed to equal employment opportunities, cultural diversity and personal growth.

Our mission is to work in partnership with our Indigenous Aboriginal people supporting a fair and equitable work and environment.

 

We hold ourselves accountable for exceeding our  high expectations and recognise indigenous aboriginal people are our ultimate focus

QUALITY STATEMENT

 

 

NMN Indigenous Corporation is dedicated to the pursuit of excellence and quality standards

 

NMN Indigenous Corporation is committed to providing a 100% Satisfaction Guaranteed Head Lice Removal Service, Treatment, Training and our Exclusive range of Organic Anti-Lice Product

1        INTRODUCTION

What is NMN Indigenous Corporation

 

NMN INDIGENOUS CORPORATION is a service provider in the field of Lice Care.

 

Leaders in the Industry providing Specialist Head Lice Treatment and Training Clinics for indigenous communities

 

NMN INDIGENOUS CORPORATION is affiliated with the No More Nitz Specialist Head Lice Treatment Salon in Parramatta New South Wales.  We bridge the gap between the unknown chemist based products, failed treatments to organic anti-lice producs and specialist treatments. We also bridge the gap between a paid commercial business and providing a service to our people through grants, funding and community sponsorship.

 

Our Service Charter includes:

  • Treatment –Treatment process using organic products to remove of all lice and eggs, in only 2 hours
  • Anti-lice Treatment Products – Natural Organic Anti-Lice Treatment Products exclusive to No More Nitz for 1. Family, 2. Pregnant women and 3. Babies
  • Anti-lice Prevention Products – 1. Everyday Leave In Prevention Spray, 2. Upholstery Spray, 3. Shampoo, 4. Conditioner, 5 Nit Gel
  • An Educational Treatment and Prevention Program within the Clinics – One on one training with our specialist consultants and group prevention sessions
  • Quarterly Aftercare visits – Re-assessment and evaluation of skills based training

The delivery of our Service Charter includes:

  • Clinic – No More Nitz Specialist Head Lice Treatment and Training Clinics – Alice Springs and Darwin
  • Mobile Treatments – for hospitals, communities, health centres, schools, childcare facilities, elderly and disabled centres

 

Our primary objective is to provide a convenient, 100% Guarantee efficient head lice treatment and training service, offering experience that has never before been available or achieved, until now.

 

Head Lice are undoubtedly is not for the faint hearted.  To the person affected it is annoying, terribly frustrating and causes relentless itching.  This condition has the ability to change people’s personalities, making them extremely introverted, self-conscience, irritable and extremely embarrassed.   This is where the expertise of the NMN INDIGENOUS CORPORATION and No More Nitz comes into play and changes lives, everyday, through offering our unique lice treatment, training services and products.

 

No More Nitz has a team of specialist Treatment Consultants, who specialise in this field on a daily basis.  Our proven;

  • Treatment Products,
  • Aftercare and Prevention Products,
  • Strict Hygiene & Cleanliness Standards,
  • High Quality Assurance Standards,
  • Occupational Health & Safety Standards,
  • Corporation Policies & Procedures,
  • Operational Processes, and
  • Excellent Customer Service Standards

 

No More Nitz offers an established and very successful and system for head lice treatments, which is proven to be extremely successful and in a service that is in very high demand.

 

No More Nitz is now taking the service, training and solution direct to our people in the Northern Territory and Western Australia.

 

2            HISTORY

A Brief History of NMN INDIGENOUS CORPORATION

 

NMN INDIGENOUS CORPORATION was founded in 2011 by Jennifer Holt-Alexander and Dean Kapene Alexander.  The corporation addresses a need within the Aboriginal communities that has never been addressed before. We help aboriginal families and individuals deal with lice ‘head on’ effectively and safely, in a salon and clinic environment.  Head lice have been affecting our people for far too long, without any consultation or solution. To date Health Officials have swept this problem under the carpet, whereas NMN Indigenous Corporation are taking the solution direct to our indigenous people and communities.

 

NMN Indigenous Corporation and No More Nitz are the only specialist head lice treatment business to come out of Australia that has a proven, guaranteed treatment customer service, aftercare prevention, skills based training coupled with our exclusive range of anti-lice organic treatment and prevention products.

 

Jennifer Holt is a Director of NMN Indigenous Corporation, a Specialist in Lice Care Development Services with a background in Business Development Management, Human Resources, Staff Training and Company Management.  Her skills in developing business opportunities for the Macquarie University lead her to develop the NMN Indigenous Corporation in partnership with No More Nitz.

 

Dean Kapene Alexander is the Manufacturing Director for NMN Indigenous Corporation and No More Nitz, with a background in product development, finances, banking and civil maintenance.  His skill in manufacturing the exclusive anti-lice product range for No More Nitz Pty Ltd has led him to successfully driving NMN Indigenous Corporation into NT and WA.

 

NMN Indigenous Corporation came about through observing that our Aboriginal people have some very un-orthodox, ineffective and harmful methods of treating lice without results.  We therefore looked at taking our unique treatment, which is orthodox, very effective and not at all harmful to our people.

 

 

 

 

 

 

3          CORPORATION OVERVIEW

 

An opportunity exists for NMN Indigenous Corporation Specialist Lice Care Services in NT and WA.  The NMN Indigenous Corporation Plan will take effect from 2017, with;

  • Phase 1 – Pilot Program into Alice Springs, NT
  • Phase 2 – 4 Year Rollout to WA
  • Phase 3 – Rollout into NZ

 

NMN Indigenous Corporation wants to ensure that all Indigenous Aboriginals have access to this high quality, comprehensive and integrated lice care service making it convenient and accessible through grants and funding.

The delivery of lice care in local communities means the head lice problem will be minimised, keeping people out of doctor’s surgeries, medical centres and hospitals.  This will in turn drive down health costs for the tax payer.

The nature of primary lice care and the specialist workforce will require flexibility with further delivering lice care services to community and remote regions.

 

NMN Indigenous Corporation Clinics and Salons are a key element in building a stronger national primary lice care system, including a greater focus on lice prevention and better coordination between community health and other State and Territory government funded services.

 

Phase 1.           Pilot Program – Alice Springs NT
The Pilot Program Plan for NMN Indigenous Corporation is to establish and mobilise the first Specialist Head LiceTreatment Clinic and Salon in Alice Springs NT.

 

This Pilot Program Plan will include:

  • 1 Treatment Clinic and Salon
  • 1 Salon Manager
  • 1 Training Manager
  • 4 Head Lice Treatment Consultants
  • 3 Training Consultants
  • Manufacturing of Anti—Lice Treatment and Prevention Products
  • Installation of Disability and mobility equipment
  • Vehicle for Mobile Treatments with disability equipment installed

 

The services will include:

  • Treatment
  • Aftercare Prevention
  • Mobile
  • Training

 

1 Treatment The Pilot Program Plan also requires the specialist team to travel from New Zealand and Sydney to Alice Springs for a period of 3 months later to undertake fitout of clinic and salon, staff training, marketing, community expos and community engagements.

 

The budget includes funding of $220,000 for the initial pilot program.

 

 

 

 

Phase 2.           4 Year Rollout across Aboriginal Communities in NT
The 4 year rollout plan for NMN Indigenous Corporation is to establish Portable, Mobile and Static operations to position itself as the only Lice Care Specialist targeting Aboriginal Remote and Rural Communities in NT.

Indigenous Australians in remote and rural communities have poorer health than almost any other group of Australians, in part because of poor access to health services.

The 2011-15 Budget includes funding of $8 million over four years to implement and deliver these services to our people.

2011

Communities

Service Charter

Projected Cost

Number of treatments

Aftercare

Education

Employment & Training

Business Opportunities

 

2012

Communities

Service Charter

Projected Cost

Number of treatments

Aftercare

Education

Employment & Training

Business Opportunities

 

 

2013

Communities

Service Charter

Projected Cost

Number of treatments

Aftercare

Education

Employment & Training

Business Opportunities

 

 

 

2014

Communities

Service Charter

Projected Cost

Number of treatments

Aftercare

Education

Employment & Training

Business Opportunities

 

 

 

2015

Communities

Service Charter

Projected Cost

Number of treatments

Aftercare

Education

Employment & Training

Business Opportunities

 

3.1  What Commonwealth Funding Is Available for the Rollout?

The Government funding is available for Indigenous Corporations from various streams:

  • Aboriginals Benefit Account,
  • Indigenous Capital Assistance Scheme

·         National Rural and Remote Health Infrastructure Program

  • Local Councils
  • Sponsorships

 

All Commonwealth funding, including capital, recurrent, and relocation incentive payments will cease on the fourth anniversary of the date of the funding agreement, regardless of when the Head Lice Clinic commenced operation. The Commonwealth’s current expectation is that each Head Lice Clinic will be viable, and will be fully capable of operating without separate Commonwealth recurrent funding at the end of the four year funding period.

Apart from the matched funding contributions and joint processes set out in Attachment A, in some localities additional contributions from the State orTerritory Government may also be available. These contributions, and the role (if any) of the State or Territory government in the funding process for that location, will be identified as part of the consultation and subsequent Invitation to Apply processes for that locality. State and Territory government contributions could include land, capital or recurrent funding contributions, or provision of State or Territory government services through the GP Super Clinic.
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2.1.1       Important Notice to Applicants: Taxation

Applicants are advised to carefully consider the likely taxation treatment of any funding provided by the Commonwealth as part of this program. As a general principle, grants such as that proposed to be provided to successful funding applicants under this Program will be assessable as income in the hands of a recipient where:

  • it is received in relation to carrying on a business; and
  • is not otherwise assessable as ordinary income (such as income from personal services, property and income from carrying on a business).

This may mean that unless you (or the entity that you propose to use to receive funding) have tax exempt status (such as a not for profit organisation) or are not currently carrying on a business, tax may be payable on the full amount of funding provided. For some general guidance on the taxation treatment of grants and funding from the Commonwealth, applicants may wish to refer to the Australian Tax Office website at http://www.ato.gov.au. However, you are advised to seek your own independent advice on this issue and should seek independent advice from a taxation professional on how funding paid to you (or any entity you propose to establish to receive funding) under the program would be treated for tax purposes.

2.1.2       Goods and Services Tax (GST)

The total funding payable to the funding recipient by the Commonwealth does not include an amount to cover GST. Applicants are advised to consider the likely implications of the A New Tax System (Goods and Services Tax) Act 1999 (GST Act) on the funding provided by the Commonwealth.

Where GST is payable, the Commonwealth will increase the funds payable to the funding recipient by the amount of GST that is payable for the purposes of the GST Act. For example, if payment due at a particular milestone is $1.0 million, and GST is payable on this amount, then the Commonwealth will increase the payment amount provided to the funding recipient to $1.1 million.

Attachment B sets out in detail the three components of funding: capital, recurrent and relocation incentives.

2.1.3       3.3 Who can apply?

Applications for Head Lice Clinic funding are encouraged from parties interested in providing health care in line with the Program
objectives. This could include, for example, local GPs, allied health professionals, Divisions of General Practice, local councils, non government organisations, corporate medical practices, community groups, and not-for-profit organisations, including charitable organisations. In some cases new legal entities may be established specifically for the purpose of the No More Nitz Clinics program.

Where there is no specific State Government contribution identified for a GP Super Clinic, and a Commonwealth only Invitation to Apply process is undertaken, a locally based State or Territory government owned entity may, under partnership arrangements with private organisations, participate in an application for funding for that GP Super Clinic.

Successful applicants will be expected to demonstrate both an understanding of current and emerging health issues in the local area, as well as a commitment to providing quality services. Successful applicants will also need to demonstrate the capability to construct/refurbish a Head Lice Clinic facility in accordance with the standards and legal requirements applicable in the relevant jurisdiction and to operate that Head Lice Clinic in alignment with the Program Objectives.

In circumstances where two or more organisations submit a joint application, a ‘lead organisation’ must be nominated to serve as the funding recipient for the project. It is intended that the lead organisation would execute the relevant funding agreement and accept responsibility for meeting contractual obligations, including in relation to the construction and operation of the Head Lice Clinic and for financial and other reporting and accountability requirements and the achievement of outcomes. It is not intended that the requirement to nominate a ‘lead organisation’ would prevent other organisations participating in the establishment of the relevant Head Lice Clinic and the organisational or clinical governance arrangements of the GP Super Clinic.

2.1.4       3.4 Conditions of Funding

Commonwealth funding will be provided through a funding agreement. This agreement will set out the terms and conditions of the funding in detail. Applicants should ensure they are familiar with, and seek legal advice on, the terms and conditions of proposed funding agreement in respect of relevant localities. In cases where the contract is between the Commonwealth and a successful applicant, a template funding agreement will be released with the Invitation to Apply information for the locality. The Commonwealth intends that some of the key conditions for funding likely to be included in Commonwealth Funding Agreements are:

  • All Commonwealth monies payable under the Funding Agreement cease on the 4th anniversary of the date of the agreement;
  • As the Commonwealth funding is primarily for capital works, it is likely that the payments will be staged against agreed milestones. A sample of these milestones are set out in Attachment C, however milestones may vary depending on the particular circumstances existing at each location;
  • Commonwealth capital funding includes payments for building activities required to design and construct/refurbish the GP Super Clinic, direct building costs associated with building new or upgrading existing premises (for example building, plumbing, electrical etc), purchase of an existing property, essential clinical equipment and information management and technology systems, and the purchase of land (refer to Attachment B);
  • Commonwealth funding agreements are likely to require the funding recipient to use the Head Lice Clinic consistently with the Program Objectives for a 20 year period;
  • Clinics will be expected to participate in the national evaluation program and report at regular intervals on operational activities;
  • Funding recipients may be required to provide securities in relation to their performance of the funding agreement, including in some instances bank guarantees or performance bonds; and
  • Funding recipients will assume responsibility for the proper and professional completion of all building or refurbishment works required to establish the GP Super Clinic.

The list above is indicative only and is not intended to be exhaustive.Top of Page

2.2       4. The Application Process

 

2.2.1       Meeting the Program Objectives

As outlined in section 2.3, the key objectives for the program centre on providing well integrated primary head lice care which is responsive to local community needs and priorities and training opportunities for the primary head lice care workforce.

The application provides for a description of the model applicants intend to follow in providing locally relevant integrated primary head lice care services in the Head Lice Clinic and seeks details about the workforce plan and organisational and clinical governance arrangements.

While it is not the intention of the Commonwealth to be overly prescriptive, the application will need to directly address how the proposal will meet the Program Objectives, including the billing practices that the applicant proposes to implement.

Attachment D outlines the specific areas of information that applicants may be asked to provide in meeting the Program Objectives.

2.2.2       Constructing or Refurbishing the Facility

The built environment has the capacity to influence the interactions of people working in it with each other, and with patients. Any building or refurbishment plans will need to demonstrate that they will meet the regulatory requirements of State or Territory and local government for that location. Plans should also consider the standards for training posts developed by the Royal Australian College of General Practitioners and/or the Australian College of Rural Remote Medicine.

In addition, Head Lice Clinic facilities should enable multidisciplinary team care, providing opportunities for a wide variety of health practitioners to co-ordinate care around each patient

2.2.3       Financial Viability

The Commonwealth has an interest in ensuring that the proposal for the construction or refurbishment offers value for money, shows due consideration for management of the construction phase and that elements of risk have been considered by the applicant. The applicant should be able to demonstrate that they can access key personnel and possess the financial capacity to ensure timely completion of construction.
To protect the Commonwealth’s investment, this element of the application may also give the applicant the opportunity to demonstrate the financial viability of the applicant organisation and the proposed business model.

2.2.4       Information Management/Information Technology

In this section of the application, the applicant will be asked to describe the Information Management and Information Technology that is proposed for the GP Super Clinic.

There are several issues that are particularly relevant for healthcare organisations funded by the Commonwealth Government:

  • the need to ensure that proper protection and access controls are applied to patient data;
  • the capacity to, over time, adhere to the National E-Health Transition Authority (NEHTA) specifications and standards as these are developed and incorporated into clinical software (although it should be noted that no software package or system can currently claim to be NEHTA-compliant); and
  • the capacity to, over time, ensure that information management systems within a Head Lice Clinic can operate to meet all relevant State, Territory and Commonwealth Government requirements for collecting and reporting information, for example in terms of data fields and connectivity.

Work on information technology connectivity and information management issues is progressing in a number of jurisdictions. Intending applicants are encouraged to contact the relevant jurisdiction to identify whether there are IM/IT activities from which their application could build upon and benefit from.

The Information Management plan for the Head Lice Clinic should include both physical telecommunication and information communication technology equipment arrangements and demonstrate how information technology arrangements will support the following:

  • delivering the proposed service model;
  • providing education and training; and
  • managing organisational and clinical governance arrangements.

 

2.3       Attachment A

2.3.1       Head Lice Clinic Locations, Funding and Process Type

Please note that all funding amounts listed below are amounts potentially available from the Commonwealth and do not include State/Territory or third party contributions other than where matched funding was announced as part of the 2007 Head Lice Clinic election commitment. The extent of any State/Territory potential contribution at any locality, which may be land, buildings, funding or the provision of services, will be provided at the relevant local consultation and in Invitation to Apply documentation for that locality. All amounts listed below are GST exclusive.

2.3.2       NORTHERN TERRITORY

Palmerston – up to $10 million

2.4       Attachment B

2.4.1       Types of Commonwealth Funding Available under the No More Nitz Clinics Program

2.4.2       A: Capital Funding

Capital funding can be used to construct a new building or purchase or refurbish and/or extend an existing building. This includes:

  • Building activities required to design and construct/refurbish the GP Super Clinic;
  • Direct building costs associated with building new or upgrading existing premises (for example building, plumbing, electrical etc);
  • Purchase of an existing property;
  • Information management and technology systems installation; and
  • Purchase of land.

This may also include some establishment costs for:

  • Purchase of equipment necessary to provide comprehensive primary head lice care and resuscitation including those listed on the RACGP list of practice equipment. Funding may also be considered for the purchase of other significant items such as electrocardiogram machines and vaccination refrigerators;
  • Ensuring that adequate free car parking is available; and
  • Any infrastructure required for tele-health services.

As part of the application process, applicants will be asked to provide key documents and information about how the capital works element of the project will be managed. These documents could include, but are not limited to, floor and site plans, business plans and project budgets. Details are set out in the sample application form at Attachment D.

Non-capital costs equivalent to not more than 5% of the maximum funding available for a locality may be considered for activities which are required to set up the business, for example, professional fees, governance structures and legal fees.

Capital funding cannot be used for:

  • Ongoing operating costs including rent, utilities, salaries and building maintenance;
  • Professional health services (including services to which an MBS item relates);
  • Maintenance of medical equipment; and
  • The purchase of consumables for medical equipment.

 

2.4.3       B: Recurrent Funding

Within the total Commonwealth funding, small funding streams will be available to each Head Lice Clinic to cover the additional administrative costs associated with the delivery of a range of different health care services that are integrated from a patient perspective and tailored to meet the needs and priorities of the local community.

2.4.3.1             What can recurrent funding be used for?

Recurrent funding can be used for a range of personnel related costs such as:

  • centralised administrative support, such as central bookings and billing arrangements;
  • maintenance of shared health records and IT infrastructure;
  • Head Lice Clinic centre managers; and
  • Head Lice Clinic centre nurses.

The total amount of recurrent funding potentially available to each Head Lice Clinic will reflect the business model proposed by the successful applicant. In some cases, the funding recipient may decide not to apply for recurrent funding.

Where recurrent funding is applied for and granted by the Commonwealth, the funding will be separate to the capital works funding and managed separately under the Funding Agreement. Recurrent funding will commence once the Head Lice Clinic is in operation and will cease on the fourth anniversary of the signing of the funding agreement.

The maximum amount of recurrent funding available over the 4 year funding period is 12.5% of the total Commonwealth funding for that particular GP Super Clinic.

As part of the application process, the applicant will be requested to provide a realistic estimate of the amount of recurrent funding (if any) that may be required by the relevant Head Lice Clinic over the maximum four year period. This will include a breakdown of the costs against each of the eligible recurrent funding components. The amount of funds set aside for recurrent funding can only be used for that purpose.

Recurrent funding cannot be used for:

  • professional health services (including services to which an MBS item relates);
  • covering the costs of supervision; and
  • incentive or retainer payments.

 

2.4.3.1.1 General Practitioners
  • GPs must be fully registered or licensed under a law of the Commonwealth, State or Territory to practise independently and unsupervised; not be subject to Medicare provider number restrictions under sections 19AA or 19AB of the Health Insurance Act 1973; and practise privately at the GP Super Clinic.

 

2.4.3.1.2 Allied Health Providers
  • The following allied health providers are eligible for relocation incentives: audiologists; chiropractors; credentialed diabetes educators; dieticians; dentists; exercise physiologists; occupational therapists; optometrists; osteopaths; physiotherapists; podiatrists; psychologists; social workers; and speech pathologists.
  • Allied health professionals must meet the eligibility requirements for non-medical practitioner providers as set out at Category 8 Miscellaneous Services Note M.3.4 of the Medicare Benefits Schedule (www.health.gov.au/mbsonline), have a current Medicare Provider Number and practice privately at the GP Super Clinic.

 

2.4.3.1.3 Nurses
  • A nurse must be: a midwife who is a registered midwife who holds a current practising certificate as a midwife issued by a State or Territory regulatory authority; or a nurse who is a registered or enrolled nurse who holds a current practising certificate as a nurse issued by a State or Territory regulatory authority, and employed by the Head Lice Clinic to provide services with the Head Lice Clinic operational structure.

 

3.1       Corporation Objectives

 

Convenient Care
Mobile lice treatment salons provide quality lice care convenient to communities.  Using Mobile salons, professional equipment, professional consultants, we are able to offer a natural treatment environment convenient for our indigenous people and their cultural needs.

 

care.  All are trained, dedicated indigenous lice treatment consultants and assistants.  They will also work closely with our indigenous people throughout the treatment process, and with community leaders on educating the community about prevention at home and in the school environment..

 

Professional Advice

Consultants only provide  information in accordance with the NMN Indigenous Corporations Policies and Procedures while undertaking lice treatments.  We only recommend what works and the best advice pertaining to the treatment of lice.

Professional Training

You’ll be guaranteed that your lice care needs and services are undertaken by highly trained consultants. The consultants are evaluated and assessed on a half yearly basis.

Professional Products

All patients will be treated with natural and professional products, with a guaranteed outcome.

Service Delivery Model

 

The Commonwealth, States and Territories have agreed that there is no one model for No More Nitz Clinics. The potential range of services and potentially the target populations for No More Nitz Clinics will be determined in line with local community need and priorities to complement and enhance the range of existing health services.

Within a Head Lice Clinic a range of services will potentially be delivered by multiple service providers and be facilitated through physical or, in some cases, virtual co-location of services. While there is no ‘one size fits all’, the types of health care services provided through a Head Lice Clinic could include, but are not limited to:

  • General practice (with privately practising GPs a key element of each GP Super Clinic);
  • After hours care;
  • Facilities for regular services provided by other allied health professionals, such as physiotherapists, dietitians, podiatrists, occupational therapists, and specialist care for seniors;
  • Psychology services and relevant mental health support programs including drug and alcohol counselling;
  • Consulting rooms for visiting medical specialists and access to physicians and paediatricians;
  • Facilities for practice nurses to provide comprehensive primary health care (as part of a multi-disciplinary team) including, early identification and intervention for chronic disease, risk modification counselling, self-management support, care planning and coordination.
  • Facilities for running regular chronic disease management programs and community education (including diabetes, obesity, asthma and smoking cessation programs);
  • The provision of dental services;
  • Linkages with key components of the local health system such as hospitals, community health services, other allied and primary health care services, health interpreting services, telephone triage services (such as the National Call Centre Network or similar) and other established telephone help lines (such as telephone counselling services).
  • Community health services funded by State and Territory governments; and
  • co-located diagnostic services, provided that these are consistent with relevant pathology and diagnostic imaging legislation. Co-location of diagnostic imaging services may require consideration of specific building standards.

Ideally, patients will have ready access to pharmacy services.
There is also a possibility that No More Nitz Clinics could provide outreach primary health care services to other areas – to further strengthen local general practice and the broader local primary health care infrastructure. Alternatively, the Head Lice Clinic could provide facilities which could be accessed by GPs or other health professionals from the surrounding area. This could be described as a ‘hub and spoke’ type arrangement.

There may be a range of contributors to the services provided through the Head Lice Clinic including Commonwealth, State, Territory, or local government, private practitioners (including through non government not-for-profit organisations), or private health insurance arrangements.

Some No More Nitz Clinics may also be located in facilities owned and operated by State, Territory or local governments, such as public hospitals or community health centres.

2.4.4       2.5 How are State and Territory governments involved in the Program?

No More Nitz Clinics have been identified as a priority area by the Council of Australian Governments (COAG).

Through the COAG Health and Ageing Working Group, the Commonwealth and State and Territory Governments have committed to work collaboratively to implement this initiative.

All jurisdictions are involved in the overall design, implementation and evaluation of the program across the 31 individual localities.

In some localities, Commonwealth and State or Territory governments will both provide contributions towards establishing the GP Super Clinic. As identified in Attachment A, for some localities the process for implementing the Head Lice Clinic will be a jointly determined process, which may not involve a Commonwealth led Invitation to Apply. In all instances integration between the range of services will be an important element of the Head Lice Clinic operations.

2.4.5       2.6 Consultation and Community Engagement

Local consultation is an important component in the implementation of the No More Nitz Clinics initiative. As part of local consultation, the Commonwealth Government, through the Department of Health and Ageing, intends to conduct a formal public meeting in each Head Lice Clinic locality.

While some local variation is anticipated, the purpose of these meetings will be to:

  1. share with the wider community the Commonwealth Government’s intentions in investing in that community by establishing a GP Super Clinic;
  2. provide a forum at which the Commonwealth Government can gather the views of local health professionals and the wider community on the health needs and service priorities for the Head Lice Clinic and also identify specific local issues that may impact on the implementation of the initiative;
  3. provide general information on application and funding processes for that particular Head Lice Clinic locality; and
  4. define, where applicable, what State or Territory contribution (if any) will also be available for that locality.

While the formal public meeting is a key step in the consultation process, this meeting will not be the only mechanism by which the Commonwealth, and where appropriate, its jurisdictional partner, will seek local input. For example the Department of Health and Ageing is equipped to receive input through the No More Nitz Clinics website at http://www.health.gov.au/gpsuperclinics, as well as being in contact with local Federal Members of Parliament in some localities.

Details of local consultation events, including invitation details, will be advertised locally, as well as on the No More Nitz Clinics website. It is also intended that a summary of the outcomes of each location will be made available on the No More Nitz Clinics website after each meeting.

2.4.6       2.7 Governance Arrangements

No More Nitz Clinics will each have unique organisational governance and funding arrangements. They will not be Commonwealth owned or operated. It is expected that each Head Lice Clinic will have a robust governance structure capable of delivering the Program Objectives while being properly accountable for the expenditure of government funds received.

2.4.7       Clinical Governance

In delivering integrated primary head lice care services, clinical governance measures are an essential tool in managing relationships between various health professionals working at the GP Super Clinic, their patients and the wider community.

Clinical governance relates to how the Head Lice Clinic manages responsibility and accountability for clinical performance. It should focus on the delivery of care arrangements in a team based care environment, and should involve clinical performance and evaluation measures. It provides the framework through which the Head Lice Clinic is accountable for continuously improving the quality of service provided to patients, safeguarding high standards of care and ensuring the Program Objectives are met.

Clinical governance may include, for example, shared care protocols based on best practice guidelines and consensus arrangements within the Head Lice Clinic that are guided by a cross-professional steering group.

2.4.8       Organisational Governance

This relates to how a practice manages the operational and financial aspects of the business, for example through the establishment of a Management Board and, where appropriate, the appointment of a Chief Executive Officer.

There will be an expectation that the clinical and operational governance arrangements of No More Nitz Clinics will reflect the range of health care providers working at each Head Lice Clinic , and will allow for ongoing community input to the operations of that GP Super Clinic.Top of Page

 

IMPLEMENT GOANNA DREAMING HEAD LICE TREATMENT SALONS

There are a number of core characteristics which NMN Indigenous Corporation will demonstrate while undertaking specialist head lice treatments in Goanna Dreaming Head Lice treatment Salons:

  • Head Lice Salons will be rolled out as a Franchise Business Opportunity for Aboriginal People with the support and backing of Indigenous Capitol Assistance Scheme and NMN Indigenous Corporation.  This service will generate revenue through sales. These franchises will be located in regional and city areas of NT.
  • Head Lice Salons will provide our people with a specialist service, providing a one stop shop solution – ‘All Head Lice Gone, One Treatment, Just 2 Hours’.   This unique service is supported by stringent quality control processes and procedures.
  • Head Lice Salons will be responsive to local community needs and priorities. As part of a demonstrated long term commitment to head lice care services, organisational governance arrangements for the Salons will need to provide for ongoing community engagement and input.
  • Head Lice Salons will provide accessible and affordable prevention products to their clients.
  • Head Lice Salons will demonstrate efficient and effective use of Information Technology. This would include the Hairware Program that can make clients’ record’s available to all NMN Indigenous Corporation Franchises.
  • Head Lice Salons will provide a working environment and conditions which attract and retain their workforce. This will entail employing indigenous Aboriginal, people from disadvantaged groups, women, disabled and elderly.
  • Apprenticeships and Hairdressing Cert II will be available to train treatment consultants. A range of Business Management Courses will be available to our indigenous people.
  • Head Lice Salons will be centre’s of high quality and best practice head lice care. It will be expected to develop and implement accreditation standards.
  • Post establishment, Head Lice Salons will operate with viable, sustainable and efficient Corporation models, drawing revenue from service delivery and potentially other sources such as community partners.
  • The Head Lice Salons program will support the future head lice care workforce by providing high quality education, training and promotion opportunities.
  • Head Lice Salons will integrate with local programs and initiatives, demonstrating enhanced co-ordination with other health services and a partnership approach to local health service planning and coordination. This will further strengthen local general health practices and broaden the need for NMN Indigenous Corporation head lice care services.

4              NMN INDIGENOUS CORPORATION MANAGEMENT TEAM AND STAFF

 

NMN Indigenous Corporation Management Team

The NMN Indigenous Corporation Management Team consists of the following people:

 

Jennifer Holt

 

Current Position: Director (Management), NMN Indigenous Corporation

 

Jennifer Alexander has had 24 years of experience in the field of;

 

§  Corporation Development Management,

§  Events & Exhibitions Management,

§  Property Development, Leasing & Asset Management,

§  Sales, Marketing & Merchandising,

§  Sponsorship

§  Retail Management,

§  Human Resources,

§  Implementing Operation Manuals, Policies & Procedures

§  Staff Management & Supervision (1 to 15 Staff),

§  Training & Development, and

§  Financial Management

 

 

The environments that she has worked in are very diverse; Government, Private Companies, Property / Construction, Transport Industry, Retail and Education (University & Colleges).

 

A.            Jennifer has successfully completed many and varied courses in areas of; Human Resources, Trainer Training, Accounts Training, Quality Assurance, Payroll, OH&S, EEO, Customer Service and Property Development.
She has also implemented OH&S Policies and Procedures, Company Policies, Human Resources Polices and Quality Assurance Policies.

 

Andy Holt

 

Current Position: Cultural Relations, Lice Care Services and Franchise Support Services, NMN Indigenous Corporation

 

Andy Holt is a Director of NMN Indigenous Corporation, an Indigenous Aboriginal with a background in Specialist Lice Care Services, Franchise Field Support Operations and Business Administration.  His skill in managing Franchise Businesses and Field Support Operations for No More Nitz Pty Ltd has led him to successfully driving NMN Indigenous Corporation into NT.

 

B.

Tiare Tumai

 

Current Position: Human Resources, Employment, Training & Logistics, NMN Indigenous Corporation

 

Through effective management of each business unit, the HR Director will ensure that NMN Indigenous Corporation complies with 1) The National Employment Standards – Fair Work Act 2009 and 2) Essential Conditions and Standards for Continuing Registration and any national guidelines approved by the National Quality Council or its successors, for which NMN Indigenous Corporation may apply for to deliver accredited training.  Accountability of the NMN Indigenous HR Director in relation to the successful operation of all Business Units stated above is conducted as follows:

 

§  The Corporation’s HR Director ensures that all Business Units (as stated above) policies and procedures are circulated, are understood and implemented throughout NMN Indigenous Corporation.

§  The Corporation’s HR Director is responsible for rectifying non compliances within a reasonable timeframe and takes steps to prevent recurrences.

§  The Corporation’s HR Director ensures that there is a systematic procedure implemented to ensure effective management of actual or potential risk resulting from non compliances.

§  The Corporation’s HR Director ensures that NMN Indigenous Corporation compliance is reviewed with The National Employment Standards – Fair Work Act 2009 and the AQTF Conditions and Standards (where and when necessary) annually. Internal Audits are acknowledged by the Corporation’s HR Director.

§  The Corporation’s HR Director ensures that all related business units (as stated above) advertising and marketing materials are reviewed to guarantee accuracy and the materials are approved prior the use.

§  The Corporation’s HR Director ensures that NMN Indigenous Corporation complies with the AQTF Essential Conditions and Standards for Continuing Registration (where and when necessary) and any national guidelines approved by the National Quality Council. This applies to all of the operations within NMN Indigenous Corporation scope of any current or potential registration, as listed on the National Training Information Service.

§  The Corporation’s HR Director communicates with NMN Indigenous Corporation staff regarding requirements to maintain compliance with 1) AQTF Essential Conditions and Standards for Continuing Registration and any national guidelines and 2) The National Employment Standards – Fair Work Act 2009

§  The Corporation’s HR Director ensures that NMN Indigenous Corporation

–    conducts audits and the monitoring of its operations

–    provides accurate and timely data relevant to measures of its performance

–    provides information about significant changes to its operations

–    retains, archives, retrieves and transfers records consistent with any registering body‘s requirements

–    Provide statements demonstrating its financial viability and/or its annual financial statements and/or a business plan on request of the registering body.

§  The Corporation’s HR Director ensures the NMN Indigenous Corporation complies with relevant Commonwealth, State or Territory legislation and regulatory requirements that are relevant to its operations and its scope of registration. The Corporation’s HR Director ensures that its staff and clients are fully informed of requirements that affect their duties or participation in vocational education, employment and training.

§  The Corporation’s HR Director ensures that the business units (as stated above) are financially viable at all times during the period of its registration, and that NMN Indigenous Corporation is able to demonstrate financial viability to its registering body.

§  The Corporation’s HR Director ensures that NMN Indigenous Corporation issues to persons whom it has assessed as competent in accordance with the requirements of the Training Package or accredited course, a qualification or statement of attainment (as appropriate) that:

–    meets the Australian Qualifications Framework (AQF) requirements

–    Includes the Nationally Recognised Training (NRT) logo in accordance with the current conditions of use.

§  The Corporation’s HR Director ensures that NMN Indigenous Corporation retains learners’ records of attainment of units of competence and qualifications for a period of 30 years.

§  The Corporation’s HR Director ensures that NMN Indigenous Corporation has a student records management system in place (where and when necessary) that has the capacity to provide the registering body with compliant data.

§  The Corporation’s HR Director ensures that NMN Indigenous Corporation returns of its client records of attainment of units of competency and qualifications to its registering body on a regular basis, as determined by the registering body.

§  The Corporation’s HR Director ensures that NMN Indigenous Corporation recognises the AQF qualifications and statements of attainment issued by any other RTO.

§  The Corporation’s HR Director ensures that NMN Indigenous Corporation’ marketing and advertising of AQF qualifications to prospective clients is ethical, accurate and consistent with its scope of registration and the NRT logo is employed only in accordance with its conditions of use.

§  The Corporation’s HR Director ensures that NMN Indigenous Corporation manages the transition from superseded Training Packages within 12 months of their publication on the National Training Information Service. The Corporation’s HR Director ensures that NMN Indigenous Corporation also manages the transition from superseded accredited courses so that it delivers only currently endorsed Training Packages or currently accredited courses.

§  The Corporation’s HR Director ensures that NMN Indigenous Corporation provides quality training and assessment across all its operations

§  The Corporation’s HR Director ensures that NMN Indigenous Corporation adheres to principles of access and equity and maximises outcomes to its clients.

The Corporation’s HR Director ensures that NMN Indigenous Corporation’s management       systems are responsive to needs of clients, staff and stakeholders, and the environment in which          NMN Indigenous Corporation operates.”

 

Expected Outcomes:

 

To effectively manage all business units stated above in a fashion which promotes a social impact on the communities in which NMN Corporation services as well as ensuring the corporations sustainability and profitability is maintained through:

§  Effective management of all NMN Indigenous Corporation’s Human Resource operations including employment and recruitment processes.

§  Complaint, target specific management of training which ultimately benefits all stakeholders, particularly those of indigenous backgrounds in need of training, development and social change.

Proficiently manage Logistically Operations according to NMN Indigenous Corporation’s full Logistics policies and procedures.

 

Qualifications and Experience:

 

§  Advanced Diploma Level or Higher Qualification in Adult Education and Business Management

§  5 Year Minimum Work Experience in each field
–  Education & Training
–  Recruitment Services
–  Management and
–  Community Voluntary Work

§  Indigenous Background

 

 

 

Dean Alexander

 

Current Position: Director (Logistics), NMN Indigenous Corporation

 

Dean Alexander has had 28 years of experience in the field of Building, Construction, Renovation and Maintenance.

 

Dean’s role is to assess potential rental properties for NMN Indigenous Corporation Salons. This role includes all logistics aspects of the renovation, fit out and maintenance of the buildings

 

Qualifications:

– Civil Maintenance (Shell Oil Refinery)

– Carpentry

 

Sam Siddiq

 

Current Position: Corporation Development Manager – Website Designer, Graphics, Printing, Marketing

 

Sam will have a diverse and challenging role.  The role will be responsible for delivery of solutions that meet Corporation objectives.

 

As such, IT Manager will be tasked with an array of responsibilities, surrounding Corporation delivery, Corporation development, solution strategy, vendor management, resource/budget management and program delivery, amongst others.

Key Responsibilities:

 

·         Be the primary interface between the customer, operations and vendor, to ensure optimal Corporation value in established and maintained from technology investments and services,

·         Development of key Corporation relationships at the executive level,

·         Stakeholder management with demanding customers and vendors alike,

·         Strategic and Corporation aligned input to the solution Delivery of customer applications, via overseeing the capturing of Corporation requirements, and working with the technical architecture and operation teams,

·         Ensuring effective scope management and governance throughout the solution delivery and project lifecycle,

·         Working alongside partners to ensure agreed SLAs (service level agreements), Cost and Demand Management is met across the program of work,

·         Input to the Shared Services strategy, and Corporation planning,  and

·         Resource and Budget management.
As such, IT Manager must have the following demonstrable experience and qualifications to be considered for this pivotal role:

 

·         Strong experience in aligning Corporation strategy to technology services and investments,

·         Outstanding Corporation acumen, that will ensure your input is aligned to appropriate technical strategy,

·         Project/Program Management experience,

·         Impeccable customer service skills gained from an outsourced model (either as a customer or vendor) to ensure understanding of relevant complexities,

·         Strong relationship building skills and an ability to engage at the executive level,

·         Excellent communication and interpersonal skills,

·         Any experience within the Utilities sector is advantageous,

·         Minimum of 10 years+ IT Management experience is required,

·         Previous IT Manager position with International companies is an advantage, which ensures added value in terms of Corporation development to this organisation.

 

 

Tara-Lea O’Hara

 

 

 

 

 

 

Current Position: Public Relations Manager, NMN Indigenous Corporation

 

 

Tara is responsible for Public Relations Management, Media, Radio, PR Strategies, Promotional Material and the NMN Indigenous Corporation networking sites.

 

Tara-Lea has Degree in Communications and Marketing from Macquarie University. She has been working within the Media industry for over 8 years along side some of Australia’s largest and leading Media Enterprises & PR Agencies including: Channel 9, ACP Magazines, PBL Media, Australian Radio Network & ReachLocal.

 

She has delivered successful results for clients in both Concept Marketing Sales and PR Strategies, her involvement is to develop, create growth, promote and increase revenue for NMN Indigenous Corporation.

 

 

 

Tony

 

Current Position: Hairware Program Technical Support

 

Tony is responsible for the overall Hairware Program Development, upgrades and Technical Support including IT servers, & backup support.

 

Qualifications:

 

–  IT Systems Management

– Corporation Management

 

 

 

 

 

 

 

 

 

 

 

 

4.1        NMN INDIGENOUS CORPORATION STRUCTURE


Management Team

 

 

 

 

 

 

Goanna Dreaming Head Lice Treatment Salon Structure

 

 

 

 

5          FRANCHISE MANAGEMENT – PENRITH

 

5.1        Rental Opportunity Penrith

Freehold Building – 44 Lemongrove Road, Penrith

Currently being used as a Hair Salon and Massage Therapy rooms, this property offers endless possibilities. An opportunity to join other professional Corporationes in this exclusive commercial precinct, populated by solicitors, accountants and medical and financial services.

There is great exposure from both Macquarie Avenue and Lemongrove Road, ample parking, two (2) bathrooms, kitchen, multiple rooms/offices and a beautiful sunny verandah.

The building is 88sqm (approx) of building on 715sqm (approx) of land.

Lease Price:         $25,000 + GST per annum

 

5.2        Pre-Opening Timetable & Obligations for Franchise

The following information is an outline of what must be completed from Application to Trading as a Corporation.

 

Step 1.

 

A contract will be established after the deposit and application and confidentiality agreement fee is paid upfront, in full.

  • Application Fee    $1,000 (Paid)
  • Commitment Deposit 10% $9,000

Note: All amounts are in Australian Dollars & exclude GST. Please note that GST paid on these amounts would be fully deductible provided you are a registered Corporation

Step 2.

 

Contract Documentation is given to Franchisor or legal advice and signature.

Upon signing of contract, the remainder of the balance must be paid in full.

  • Final Payment $140,000 paid in full

Total cost for the Franchise is $150,000

Note: All amounts are in Australian Dollars & exclude GST. Please note that GST paid on these amounts would be fully deductible provided you are a registered Corporation

 

Step 3.

 

Company Corporation: The franchisee (you) will get support from the Franchisor with regards to the following Corporation activities and costs:

 

Commence Franchise Site Selection Franchisor Support
Sign Rental Agreement

Pay Deposit inc GST

Pay Bond inc GST

Pay Rent in Advance inc GST

Franchisor Support
Company and Trust setup structure (Accountant & ASIC) Franchisor Support
Register company with Department of Fair Trading Franchisor Support
Open company bank account Franchisor Support
Apply for EFTPOS machine, cheque book and ATM/Credit Card Franchisor Support
Franchisee (you) to commence training as soon as possible in Flagship Salon, Parramatta.  3 week period Training in Parramatta

Cert I

Cert II

Cert III

Workers Compensation Insurance GIO Franchisor Support

 

Step 4.

 

Site Confirmed: The following activities will need to be carried out as soon as the Salon agreement is confirmed.

 

Organise Power and Phone/Internet Franchisor Support
Salon Design Franchisor Support
Submit DA to council Franchisor Support
Order Salon fit out material Franchisor Support
Organise Salon tradesmen Franchisor Support
Commence fit out Franchisor Support

 

 

 

 

 

 

 

 

 

 

 

Step 5.

 

Salon Orders: The following deliveries will need to coincide with opening date

 

Order computer program, hardware and software Franchisor Support
Order Salon furniture Franchisor Support
Order Salon signage Franchisor Support
Order Salon brochures, Corporation cards, marketing collateral Franchisor Support

 

 

Step 6.

 

Manage Fit out: The franchisee will need to be on site everyday to assist with all fit out requirement and installations, and to also get an awareness of the fit out.

 

Tiling Franchisor Support
Electrical & Lighting Franchisor Support
Plumbing Franchisor Support
Basins & Plumbing Franchisor Support
Painting Franchisor Support
Fixed Furniture installation Franchisor Support
Playpen Franchisor Support
Computer installation Franchisor Support
Furniture delivery Franchisor Support

 

 

Step 7.

 

Grand Opening Marketing: The franchisee will need to work closely with the franchisor to achieve the following milestones prior to opening the Salon

 

Press Release on Newsmaker PR Manager
Referral Cards for local Corporation PR Manager
Email advertisement to schools in Region PR Manager
Presence and Salon details on NMN Indigenous Corporation website PR Manager
Balloons for Salon PR Manager
Local newspaper to do article PR Manager
Media Presence and story PR Manager

 

 

Step 8.

 

Staff Training: The franchisee will work closely with Franchisor to arrange for staff training prior to opening

 

Staff Training – 1 week Parramatta Salon

Cert  I

Staff Training – 1 week Your Salon with Franchisor/

Representative

Cert II

 

Please Note: Franchisee owners will need to pay staff for training days in the Parramatta Salon

 

 

 

 

 

 

 

Step 9.

 

 

Grand Opening Franchisor Support

 

Step 10.

 

On-site Training, Guidance and Support with Franchisor: The franchisor will stay with you for the two weeks immediately after the opening to ensure the Corporation is running effectively and efficiently

 

On-site Training, Guidance and Support Franchisor Support

 

 

 

 

Step 11.

 

Corporation Hand over 2 weeks after opening: The franchisor hand the Corporation over to the owner and continue with any training, guidance and support via the phone.

 

Corporation Hand over Franchisor Support

 

Step 12.

 

Franchise financial commitments: The franchisor is responsible for the following commitments

 

Utilities

The following utilities, technical support and rent are commitments that are standard with any Corporation

 

Rent Weekly Real Estate Agent
Electricity Quarterly Electricity Company
Water Quarterly Depending on rental agreement
Insurance Monthly GIO
Phone Monthly Phone Company
Hairware Program Support Weekly Hairware
TPG Texting Weekly TPG

 

 

Step 13.

 

Ongoing Training

 

The training will involve staff being certified (following an evaluation);

Certificate I – Beginners

Certificate II – Intermediate

Certificate III – Advanced

 

This training will assist the franchise with assessing staff for long term employment.

 

 

 

 

 

 

 

 

 

5.3        Ongoing Franchise Fees

 

Weekly Franchise Fee

Upon trading, leniency will be given to the franchise owner for:

  • 2 months, or
  • $20,000 gross income before franchise fee is applied

 

The weekly franchise fee 5% is paid weekly via a direct debit.

The weekly franchise fee covers; continuing licence to use NMN Indigenous Corporation TM, ongoing visits to your Salon, technical support via phone, manual updates, performance analysis, invitation to attend meetings/workshops/conferences, guidance and support on company services and management.

 

Continual advice on: product development, inventory control, financial record keeping, media and advertising selection, Salon expansion, group printing, recommended vendors and equipment.

 

Term Amount  
Weekly 5% Paid Direct

Note: All amounts are in Australian Dollars & exclude GST. Please note that GST paid on these amounts would be fully deductible provided you are a registered Corporation

 

 

 

Weekly Marketing Fee

Upon trading, leniency will be given to the franchise owner for:

  • 2 months, or
  • $20,000 gross income before marketing fee is applied

 

The weekly marketing fee 2% is paid weekly via a direct debit.

The weekly marketing fee covers; corporate marketing, public relations, special promotions, expos, widespread and local exposure of the NMN Indigenous Corporation Brand.

 

Term Amount  
Weekly 2% Paid Direct

Note: All amounts are in Australian Dollars & exclude GST. Please note that GST paid on these amounts would be fully deductible provided you are a registered Corporation

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

5.4        Role of the Franchisor

The role of the Franchisor is to provide mentoring services to NMN Indigenous Corporation Franchisees.

As part of the Franchise Corporation Plan the Franchisor will be there for the Franchisee over the first 5 years.

 

The franchisor will commit to supporting the franchisee 100% as per the following commitment schedule:

 

  • Grand Opening
  • Full-time Salon support for 2 weeks after opening
  • 1st 3 Months – Weekly visits
  • 1st Year – 1 day visit per month
  • 2nd Year – 1 day visit every 2 months
  • 3rd Year – 1 day visit every quarter
  • 4th Year – 1 day visit every six months
  • 5th Year – 1 day visit every six months

 

The franchisor is also supported in the following services

 

  • Hairware Technical Support

 

5.5        Relationship with Franchisees

The role of the franchisor / field support personnel is to assist the Franchise in person and via the phone and in person with the following Corporation operations and responsibilities:

 

  • Corporation Management
  • Salon Operations
  • Staff Management
  • Staff Recruitment
  • Staff Training & Development
  • Staff Counselling
  • General Support
  • Administration and Accounts Support
  • Marketing Activities
  • Media Engagements

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

  • Operations Manual

 

Following is the Table of Contents for the Franchise Operations Manual

5.6.1

THE COMPANY    THE FRANCHISE

TABLE OF CONTENTS

 

CHAPTER 1: INTRODUCTION

 

Introduction

 

 

CHAPTER 2: NMN INDIGENOUS CORPORATION THE COMPANY

 

NMN Indigenous Corporation History
NMN Indigenous Corporation Service, Statement, Quality Standards & Mission Statement
NMN Indigenous Corporation Strategic Corporation Plan

 

 

CHAPTER 3: NMN INDIGENOUS CORPORATION THE FRANCHISE

 

NMN Indigenous Corporation Franchise Plan
NMN Indigenous Corporation Marketing Plan
NMN Indigenous Corporation Franchise Application Form
Confidential Disclosure Agreement
Trade Practices (Industry Codes Franchising) Regulations 1998
Franchise Contract

 

 

CHAPTER 4: NMN INDIGENOUS CORPORATION MOBILE / PORTABLE HEAD LICE TREATMENT SALONS
AND WHAT IT MEANS TO YOUR CORPORATION

 

Mobile / Portable Corporation Plan

 

 

CHAPTER 5: FRANCHISE SUPPORT SERVICES

 

Franchisor Support for the Franchisee (You)
The role of field support personnel
Meetings, Workshops, Annual Meeting

CHAPTER 6: OPENING YOUR SALON

 

NMN Indigenous Corporation Pre-opening Timetable & Obligations of the Franchisee
Development Application Example
Salon Equipment &Starter Pack
Opening Marketing Plan
Approved Suppliers

 

 

 

 

 

 

 

 

 

CHAPTER 7: INSURANCE REQUIREMENTS

 

Insurance coverage

 

 

CHAPTER 8: TRADEMARKS AND TRADE SECRETS – PROTECTION POLICIES

 

Patents, copyrights and proprietary information
Trademark usage and guidelines
Examples of trademark misuse
NMN Indigenous Corporation Trade Secret

 

 

CHAPTER 9: FEES, REPORTS, AUDITS & INSPECTIONS

 

Franchisee reports – Quarterly
Failure to report
Failure to pay Franchise and Marketing Fees
Audits and inspections

 

 

CHAPTER 10: EXPANSION AND RELOCATION REQUIREMENTS

 

Franchise expansion
Franchise Relocation

 

 

CHAPTER 11: FRANCHISE REGIONS, RESALE, RENEWAL AND CLOSING

 

Region Conditions
Conditions of resale
Conditions of renewal
Conditions of Closing your Franchise
Conditions of owning a NMN Indigenous Corporation Franchise

 

 

5.6.2

STAFF TRAINING & DEVELOPMENT

TABLE OF CONTENTS

 

 

CHAPTER 1: STAFFING YOUR NMN INDIGENOUS CORPORATION FRANCHISE

 

NMN Indigenous Corporation Management Structure
NMN Indigenous Corporation Company Structure
NMN Indigenous Corporation Management Team Profiles

§  Franchisor

§  Franchisee

§  Manager

§  Team Leader

§  Treatment Consultant / Hair Cutting / Ass Mgr

§  Bookkeeper

§  Sterilizing Cleaner / Assistant

§  Junior Sterilizing Cleaner / Assistant

Staff Recruitment Policy
Pay Structure – All Staff
Staff Induction Procedure

·         Application for Employment STAFF001

·         Appointment Form STAFF002

·         Appointment Letter Template

·         Termination Letter Template

·         Non-disclosure Confidentiality Agreement

·         Application for Leave STAFF008

·         Management Structure

·         Code of Conduct Standards SPS014

·         Workplace Harassment Policy SPS013

·         Exceptional Customer Service Standards SPS003

·         Dress Code Standards SOM027

·         General House Keeping Procedure SOM014

 

 

CHAPTER 2: TRAINING YOUR NMN INDIGENOUS CORPORATION STAFF

 

Staff Training and Develop Commitment
Franchise Owner Training and Development
NMN Indigenous Corporation Certification I – Head Lice Salon Assistant Practices
NMN Indigenous Corporation Certification II – Head Lice Treating Practices
NMN Indigenous Corporation Certification III – Head Lice Salon Management
Staff Evaluation
Performance Appraisals

 

 

5.6.3

POLICIES & STANDARDS

TABLE OF CONTENTS

 

CHAPTER 1: SALON POLICIES & STANDARDS

 

Company Policy SPS001
Occupational Health & Safety Policy SPS002
Exceptional Customer Service Standards SPS003
Quality Control Standards SPS004
Confidentiality Policy SPS005
Grievance Policy SPS006
Equal Employment Opportunity SPS007
Infection Control Policy SPS008
Quality Improvement Policy SPS009
Workers Compensation and Rehabilitation Policy SPS010
Service Charges Policy SPS011
Recruitment Policy SPS012
Workplace Harassment Policy SPS013
Code of Conduct Standards SPS014
Safety & Reporting Policy SPS015

 

 

CHAPTER 2: SALON POLICY FORMS

 

Application For Employment HRF001
Staff Induction Procedure – Manager Procedure HRF002
Appointment Letter Template HRF003
Probation Report HRF004
Performance Review HRF005
Service Charges HRF006
Application for Leave HRF007
Travel Requisition HRF008
Notification of Workplace Injury HRF009
Misconduct Warning HRF010

 

 

5.6.4

PROCEDURES & COMPANY FORMS

TABLE OF CONTENTS

 

CHAPTER 1: SALON OPERATIONS & PROCEDURES

 

Corporation Processes Map Customer to Sale SOM001
Phone Script Procedure SOM002
Exceptional Customer Service Standards SOM003
Client Walk In Appointment Treatment Procedure SOM004
Online Appointments Procedure SOM005
Entering Client Appointments Procedure SOM006
Client Assessment Procedure SOM007
Treatment Procedure SOM008
Hair Parting Procedure SOM009
Low Level 1 Treatment Procedure SOM010
Re-treatment Procedure SOM011
Screening Procedure SOM012
Do Sale Procedure SOM013
General Housekeeping Procedure SOM014
Trolley Procedure SOM015
Sterilizing Procedure SOM016
Opening Procedure SOM017
Closing Procedure SOM018
Customer Complaints Procedure SOM019
Delivery Procedure SOM020
Weekly House Keeping Procedure SOM021
Security Procedure SOM022
Waste Management Procedure SOM023
Workplace Communication Procedure SOM024
Safety & Reporting Procedure SOM025
Code of Conduct Procedure SOM026
Dress Code Standards SOM027
Head Lice Treatment Product Stock-keeping Procedure SOM028
Til Report Procedure SOM029
Settlement Report Procedure SOM030
Time Clock Procedure SOM031
Prevention Product Pack Procedure SOM032
Phone Sales Procedure SOM033
Databases Procedure SOM034
Record Keeping Procedure SOM035
Clearance Certificate Procedure SOM036
Processing EFTPOS & Credit Card Transactions Procedure SOM037
Processing Company Cashbook Receipts Procedure SOM038
Texting Client Procedure SOM039
Adding Client Notes to Client Record Procedure SOM040
Client Walk In Product Sale Procedure SOM041
Client Walk In Quote Procedure SOM042
Hair Washing Procedure SOM043
Blow Drying Procedure SOM044
Taking Cash out of the Til Procedure SOM045
Using the Magnifying Lamp Procedure SOM046
Client Discount Procedure SOM047
Walk In Clients v’s Sales Procedure SOM048
Nit Comb Cleaning Procedure SOM049
End of the Day, Cash out of Til Reporting Procedure SOM050
BAS Processing Procedure SOM051
Stock In & Out Data Entry Procedure SOM052

 

 

CHAPTER 2:           SALON FORMS

 

Client Form FOM001
Head lice Clearance Certificate Form FOM002
Urgent Attention over the next 2 days Form FOM003
NMN Indigenous Corporation Brochure FOM004
Customer Complaints FOM006
Head Lice Levels FOM007
Reporting an Incident Form FOM008
EFTPOS and CASH SHEET FOM009
Head Lice Treatment Product Usage Sheet FOM010
  FOM011
Stock Control In and Out Form FOM012
Stock Order Form FOM013

 

 

 

5.7        Regulating the Head Lice Industry

This area of Health is new to the Industry.  NMN Indigenous Corporation is seeking to work closely with government agencies and ISO Standards to regulate this industry and implement Strict Quality Assurance Standards.  This would ensure strict conditions, professional practice standards and quality control.  It would also ensure that individuals seeking to start a Corporation in this field are assessed in accordance with:

–  Head Lice Standards
–  Head Lice Best Practice Standards, and
–  Quality Assurance Standards.

 

6          MARKETING PLAN

This marketing plan will cover the strategy for marketing the Corporation NMN Indigenous Corporation as well as a promotions strategy for the staff and clients of the NMN Indigenous Corporation. This is not a static plan and will continually be reviewed, changed and developed as required by management.

Market segmentation

The primary target market represents all entities that may be clients of NMN Indigenous Corporation. It includes six separate segments, one internal to NMN Indigenous Corporation and five external:

 

Segment 1 (internal clients) – clients from established relationships within NMN Indigenous Corporation in some way, networking or are spin-offs from Corporation development activities.

 

Segment 2 (external clients) -new clients from the Western Sydney Suburbs and clients driving by

 

Segment 3 (external clients) – new clients from the Public, Private, Pre Schools and Kindergardens

 

Segment 4 (external clients)—new clients from local Corporationes i.e. hairdressers, pharmacies, doctors, hospitals and community services agencies

 

Segment 5 (external clients)—new clients from Google, Facebook and Twitter

 

Segment 6 (external clients)—new clients referred by the Public Relations Manager

 

The secondary target market represents all entities that may influence the primary target market. These include:

Department of Health & Ageing

Department of Education & Training

Media (including local media).

 

 

 

 

6.1        Marketing objectives

The marketing objectives are defined for three time horizons: long, medium and short term, and is structured to leverage the strengths and opportunities, and ameliorate the weaknesses and competitive threats – see also Table 1.

 

Table 1. SWOT analysis

 

STRENGTHS WEAKNESSES
·         100% Guarantee

·         Exclusive Treatment Product

·         One Treatment Process

·         Treatment takes just 2 hours

·         Strong educational component

·         All natural, easy to use product for pregnant women, small children, the whole family and non English speakers

·         A Salon-based service provider

·         Child friendly play areas located inside Salon

·         Professional staff (treatment consultants)

·         Additional service offerings (i.e. free screenings, products, food & Beverages)

·         Discounted price on follow up re-treats within 7 days

·         The Corporation name is trademarked (IP Protection)

·         School clearance certifications

·         Franchises available

·       New competitor product launches

·       Product positioning, lack of awareness

·       Lack of pharmaceutical partnerships

·       Salon based visits only

·       Lack of ‘scientific’ evidence backing the product

OPPORTUNITIES THREATS
·         Medicare

·         A mobile Salon facility implemented could serve remote and regional centres

·         Family package discounts

·         NT Dept Health & Ageing sponsorship

·         Partnerships (Schools and product suppliers)

·         Principal Conferences- Presentations

·         New product and service developments

·         Local to National to Global

 

·       Hairdresser, doing treatments with off-the-shelf products can harm the industry

·       Change in ruling political party

·       National and State health reforms

·       Others may copy Corporation model

·       A ‘blow out’ in demand could impact supply

·       Lack of product formula patent enables others to copy it

·       Larger pharmaceutical companies could develop their own product

 

6.2        Short term (< 12 months)

NMN Indigenous Corporation will establish the physical infrastructure and workforce of the Corporation and continue networking with Government agencies to begin to assemble a subsidized service to clients.

 

  • NMN Indigenous Corporation is waiting on a reply from the Minister of Health & Ageing to seek the Medicare Subsidization for the community health initiative and to formalise links.

 

  • Secure Medicare Subsidization with NT Department of Health & Ageing and/or other Government agencies. This will be done by the Managing Director and Public Relation’s Manager

 

  • By the end of February, a new website ($1,500.00). This will be completed and implemented by the Corporation Development Manager. Enquiries online, newsletter, sale’s online, promotion’s, Facebook and Twitter links.

 

  • NMN Indigenous Corporation Management Team to employ Public Relations Manager Feb 2011, to actively promote the Corporation and services to School’s, Pre-school’s, Hairdresser’s and other health industry Corporationes in the immediate and surrounding areas of Parramatta and Penrith Regions, and thereafter Sydney wide.

 

  • Public Relations Manager to commence advertising campaign in all Western Sydney Public School’s Newsletters. This service has been offered FREE of charge to NMN Indigenous Corporation. Commencing March 2011. Public Relations Manager to monitor outcomes of advertisement and follow up on leads
  • Public Relations Manager to actively promote the NMN Indigenous Corporation service to Corporationes and schools outside the Western Suburbs Region.

 

  • Public Relations Manager to actively promote FREE head lice screenings in all the Western Sydney Public Schools.

 

 

 

 

  • Public Relations Manager to actively promote New Referral Card which gives $20 Cash Incentive to registered clients that refer the Corporation.

 

 

  • Public Relations Manager to actively target hairdressers and schools with offer of Referral Card which gives $20 Cash Incentives to registered clients that refer the Corporation.  The poster below is to be displayed in hairdressing Salons, school administration entrances, doctor’s surgeries and waiting areas in hospitals.

 

 

  • Develop visual identity that will serve to establish customers in the NMN Indigenous Corporation Salons. The visual identity will include collateral like:
  • Advertisements on the sides of the mobile bus facility
  • Personalised car advertising
  • Billboards
  • TV advertising
  • Referral cards
  • Press releases
  • Radio advertisements
  • Website reciprocal linkages with stakeholders and supporters.

 

  • Email blast promotions and discount offers to NMN Indigenous Corporation clients – Public Relation’s Manager
  • Initiate a presentation at the Catholic School’s Principals Conferences, Mudgee, March 2011 – Public Relations Manager
  • Observe and monitor our performance. Validate the value proposition of the Public Relations Manager, generated sales and cost of referral card promotion.
  • Increase and develop service awareness across Regional areas of NT.
  • Public Relations Manager to manage the Facebook Account. 200+ friends. Commence facebook petition ‘Get rid of Nitz in Schools’. Initiate Media coverage for petition outcomes
  • Public Relations Manager to manage the Twitter account.

 

6.3       Medium-short term (12–36 months)

 

  • In 2012 we aim to infiltrate and offer FREE screenings to 15% (62 out of 413) of primary school in the Western Sydney Suburbs of NT. The school referrals generated from the FREE screenings will increase annual turnover by $300k in the first year, $500k in the second year.
  • All Western NT Public Primary Schools – Kindergarden to Year 6
Region in NT Number of Schools
Western Sydney (Metropolitan Sydney) 99
South Western Sydney (Metropolitan Sydney) 181
Western NT (Remote NT) 133
Total 413

(Department of Education and Training: NT2010 Results)

This allows a 10% contingency blow out plan for increased demand for in-Salon services. These rates are to rise and fall to 12% (49 out of 413) and 7% (29 out of 413) respectively during the years 2012 and 2013. At this level of service offering the Corporation will provide substantial income and return on investment and potential sponsorship.

  • To initiate follow up checks for all students that did not pass the first head lice screening. This will be undertaken in the Salon.  Clearance Certificate issued.  Students that do not pass the second check, will be offered a $15 discount in the Salon if treated.
  • Appoint full-time Consultant to undertake head lice screenings in NT Schools.
  • To develop the NMN Indigenous Corporation brand and achieve its awareness of 75% in the targeted market as the preferred Head Lice Core Service provider for all Primary Schools in New South Wales.
  • Within two years to be considered by the NT Department of Health, NT Department of Education and local communities as a significant part of the remote and regional supporter of the communities heads lice infestation ratios by being nominated in the small Corporation awards for Australia and Anthill magazines ‘Cool’ company awards.
  • Public Relations Manager to initiate IPhone and IPad applications (links) with the NMN Indigenous Corporation website.
  • Public Relations Manager to initiate online sales of prevention products via the NMN Indigenous Corporation website.
  • With NMN Indigenous Corporation Penrith nearing full capacity, the Salon will need to appoint a full-time manager
  • Implementation and maintenance of Staff Evaluations and Certification Standards – Ongoing

6.4        Long-term (>48 months)

The aim is to maximise the added value delivered by the NMN Indigenous Corporation management team through the delivery of more services to the community and the expansion of the Penrith Franchise.

 

In addition, Corporation owners of the Franchise will provide:

  • an ongoing service to school and Corporation’s
  • initiate Sponsorship deals with local communities
  • be the preferred service provider for all schools in NT
  • continued employment of staff from disadvantaged groups, such as; women, disabled, elderly and indigenous groups.
  • Drive the NMN Indigenous Corporation brand so that it is recognised as the only head lice specialist in NT by 2013.
  • Drive the NMN Indigenous Corporation brand so that it is recognised as an integral part of the Western Sydney Corporation community.
  • Drive the NMN Indigenous Corporation brand so that it attracts potential customers, investors and industry players to increase Corporation interactions NMN Indigenous Corporation.

 

 

 

 

 

 

 

 

 

 

 

 

 

6.5        Competitive Advantage

NMN Indigenous Corporation is the only Corporation ‘Of its Kind’ that offers a unique service

‘All Head Lice & Eggs Gone, One Treatment, Just 2 Hours’

 

We have a Treatment that is Exclusive, Only to NMN Indigenous Corporation.

Solely owned and operated here in Australia.

 

Referral Card Launch Feb 2011 – The referral card will launch the NMN Indigenous Corporation Corporation through giving clients, staff, schools, Corporation owners, administration staff, receptionist etc a $20 Cash Incentive for simply taking about the NMN Indigenous Corporation Corporation and its Services – see referral card below.

 

A6 Referral Card – Front

 

 

A6 Referral Card – Back

 

 

NMN Indigenous Corporation has a number of sustainable competitive advantages, including:

A National monopoly. Being the only Specialist for Head Lice Treatments in Sydney, Australia area that offers the 100% Treatment Guarantee.  No competitor exists.

Competitive pricing. The NMN Indigenous Corporation is able to offer competitive pricing owing to a range of factors, including:

professional services infrastructure

student discounts

community and government agency discounts

Part of a health revolution. Through its innovation, NMN Indigenous Corporation offers a service unique to the health industry that no other professional can offer. NMN Indigenous Corporation also has access to unique Corporation related inventions, where entrepreneurial vision and character is encouraged.

Access to specialised expertise. NMN Indigenous Corporation will be able to provide the following services to it’s clients:

Specialised Entrepreneurs Seminars for Franchisees developed and presented by the NMN Indigenous Corporation Director.

Accreditation for Head Lice Professionals.  Training, Evaluation and Certification Accreditation.

Access to preferred service providers. As a specialist in our field NMN Indigenous Corporation will be seen as the preferred service providers for the health industry; doctors, pharmacies, community workers, teachers, and government agencies.’

 

6.6        Positioning statement

Fast-tracking this specialist service to clients, to become a successful global Corporation.

 

 

6.7        Value proposition

An affordable, flexible, dynamic and efficient Corporation that provides a ‘one-of-a-kind’ value-added services to clients.

6.8        Communication and Distribution

Database of contacts

Databases of schools, hairdressers, government agencies and local Corporationes are being compiled. Databases of clients already exist. The databases will be used for promotional purposes, such as direct marketing.

 

 

 

 

Service brochure

 

A service brochure promotes the NMN Indigenous Corporation services, treatment procedure, service charges procedure, prevention methods, prevention products, Corporation details and FAQ’s. . The brochure outlines the benefits of the service offerings and also used for a range of marketing activities including direct marketing, exhibitions and aNTering general enquiries.

 

 

 

 

 

Web presence

The current website www.nomorenitz.com.au will be replaced with a new interactive, visually attractive website that offers; online bookings, newsletters, media release links, interview links, Newspaper article links, video footage, promotions, online sales, IPhone access, IPAD access, Facebook, Twitter and other links.  The web site that will promote NMN Indigenous Corporation and provide detailed information about its services and products.

 

An online newsletter will be produced quarterly to create an information flow that promotes the services and offers client discounts and promotions. This will be RSS-feed enabled.

 

Advertising

Targeting the people – Referral Card will be distributed via staff, clients, parents, Corporation owners and administration staff etc with an offer of a $20 Cash Incentive for every referral into the NMN Indigenous Corporation Salon.  This offer is proving to be very successful among parents as an ongoing cash income.

 

6.9        Public Relations

Events

A media launch event is planned for March 2011. The concept for the event is to use the car park at a NMN Indigenous Corporation site for a Media campaign, alongside a leading radio station to promote the service, and provide photo opportunities. All key government officials, potential clients, investors and influencers will be invited.

 

External events

Existing external events, including industry events, conferences, expo’s and exhibitions, will be used opportunistically to promote the NMN Indigenous Corporation via, for example, speaking engagements, demonstrations of clients’ services, and general marketing. Events such as the Hair Expo, Franchise Expo and Children’s Expo’s.

 

Public relations and media strategy

A media strategy will be developed to maximise coverage of NMN Indigenous Corporation and clients’ successes. This has already commenced. A full page article was placed in the Parramatta Sun and another in the Sydney Telegraph. Channel Ten went national with the story on Head Lice and the NMN Indigenous Corporation Treatment Salon.

 

 

 

 

 

 

In addition, articles and press releases will also be compiled and pitched at state, national and local newspapers (e.g. The Sydney Morning Herald, The Australian, The Weekly Times and The Northern District Times), and relevant state and local government newsletters and online sites.

 

Finally, existing television shows, such as Today Tonight, A Current Affair, Sunrise, Today and Channel Ten News, will be targeted both to promote the NMN Indigenous Corporation as well as to promote the health problem, being head lice infestations in NT.

 

 

Relationship marketing/third-party marketing

NMN Indigenous Corporation marketing strategies will also assist in the promotion of the NMN Indigenous Corporation as another service for Government Agencies.  NMN Indigenous Corporation will provide third-party marketing by creating awareness of head lice, education, Prevention and service.

 

6.10      Implementation

 

Resources

The Public Relations Manager and NMN Indigenous Corporation Management Team will implement the marketing strategy for the NMN Indigenous Corporation.

 

Suppliers

The Corporation Development Manager will initiate all marketing material, artwork, advertising, press release and marketing campaigns alongside the Public Relations Manager.

 

 

 

6.11      Marketing Budget

 

The marketing budget at start-up as well as for ongoing annual marketing is given in Table 2.

 

Table 2. Marketing budget.

Item At start-up Ongoing pa
Branding $3,000  
Website development $1,000 $1,000
Direct marketing campaign $5,000 $5,000
Launch event $5,000  
Brochure and other collateral $4,000 $2,000
Advertising $10,000  
Other $2,000 $2,000
Total $30,000 $10,000

 

 

 

 

7          OPERATIONS PLAN

7.1        Facilities

7.1.1     Building lease arrangements

NMN Indigenous Corporation will seek to acquire 5 x 5 x 5 year leases for all Franchise leased premises.  The space will be leased by NMN Indigenous Corporation (Daja Investments Pty Ltd, trading as the Holex Property Trust) and sub-leased to the Franchisees. Rental agreements negotiated depending on region.

 

NMN Indigenous Corporation Salons are will be minimum 60sqm to maximum 120sqm. A Salon comprises the following fit out inclusions and furniture:

 

 

 

 

Renovation Works & Materials

2 or 3 Hair Basins & Plumbing

Electrical – Power Points & Lighting

1 Floor Tiling (if required)

Plastering & Painting

1 Fire hydrant

 

Salon Furniture

1 Hand wash basin

1 Product cupboard

2 Display Product shelving – Two Shelves & Two Wall Mirrors

1 Reception Desk

Salon Benches to suit

Up to 13 Salon station mirrors – 100cm H x 70cm D

Up to 13 Styling chairs

Up to 4 Magnifying lenses

Up to 13 Hair dryers

Up to 13 bench rings

 

Playpen

1 Playpen fence

1 Painted blackboard wall

1 Playpen table setting

1 Children’s textas

 

Equipment Starter Pack

7 Customer seats

25 towels

1 TV/DVD Player and wall mount

1 CD/Radio Player and speakers

3 Plants in black pots

3 Consultant Trolleys

3 Consultant chairs

30 Nit Comb

30 Comb 1

30 Comb 2

Comb 3

60 Hair Clips

20 Black Caps

20 Client Aprons

Consultant Aprons

1 Hand held mirror

3 Brushes – 3 sizes

1 Scissors

1 Bobby pins

1 Hair Ties

1 Hair Spray

1 Hair Mousse

1 Anti Dandruff Shampoo

5ltr Egg & Rum Shampoo

5ltr Egg & Rum Conditioner

50 Rolls of Viva Paper towel

9 Nit scrubbing brushers

1 Nit Cleaner

1 Funnel 3pk

1 Industrial Mop and bucket

1 Broom

1 Hair broom and shovel

4 Laundry Baskets

3 Consultant Water bottles

Sterilizing bottles

3 Consultant Protein moisturisers

15 Product bottles

1 5ltr Hospital Grade Sterilizing solution

1 5ltr Hospital Grade Disinfectant solution

1 5ltr Glass Cleaner

 

Back Room Fit Out Includes

Kitchen sink modification to suit

Sterilizing table

Storage shelving

Washing machine

Clothes dryer

 

Hairware Computer Software and Hardware

Screen, Hard drive, Cash draw, Receipt printer, Printer

Scanner, Keyboard, Mouse

Hairware Program, Technical Support

TPG Sim card

Filing draws

Internet, Microsoft Outlook, Windows, Excel

 

Signage

1 Logo Signage for Main Window – 4mtrs W x 2.5mtrs H

1 Opening Hours Signage Door – 90cm W x 2.5mtrs H

1 100% Guarantee Signage Door

 

Treatment Product @ $230 per bottle

1 Gallon Bottle of Product x 20

 

Prevention Product @ $18 per pack

40 Prevention Packs

 

Printing

Brochures

Certificates

Referral Cards

Client Forms

Pens

Stationary

 

Toilet Fit out

Plumbing

Tiling

Painting

Bathroom unit modifications to suit

 

 

Ongoing costs to the Franchise will include; rent, utilities, franchise fees, replenishing stock and equipment, treatment product and prevention product.

 

 

 

7.2          Service

 

NMN Indigenous Corporation offers a unique service, untouched with a 100% Guarantee. NMN Indigenous Corporation staff make it clear to our clients that;

 

 

 

 

 

Convenient Care
NMN Indigenous Corporation Salons provide quality head lice treatment and screenings convenient for all family members.  The professional design, sterile equipment and professional staff offer an inviting environment designed specifically for children and families in waiting.

 

 

Professional Care
Treatment consultants offer valuable expertise in the emerging field of head lice.  All staff are trained and dedicated head lice treatment consultants and assistants.  They will also educate families and parent groups about prevention at school and in the home environment.

 

 

Responsible Care
The Public Relations Manager will work closely with the school principals and teachers to forge a responsible head lice plan for each individual school.  NMN Indigenous Corporation understand that the best decisions are made by considering not only the clients head lice health but also medical health and living situation.

7.3        Service & Product Charges

The services charges are calculated by assessing;

  • Length of hair, and
  • Density of head lice

 

The pricing is determined by;

  • Time spent per client,
  • Hourly staff rate,
  • Treatment Product and disposable equipment, and
  • Salon running costs.

 

 

 

 

 

7.4        Prevention Products

 

Prevention products and retails cost;

  • Pyrethrum Leave-in Conditioner for every day use           $19.50
  • Pyrethrum Shampoo                                                      $19.50
  • Pyrethrum Home and Bedding Spray                              $19.50

 

Discounted Prevention Pack – 3 Products of their choice                        $19.50

 

These products are used to prevent another head lice infestation however the prevention product do not guarantee that a client will not get re-infested.  All prevention products are natural.

 

7.5        Head Lice Screening

 

Head Lice screenings are FREE of charge for all families members and schools.

This service is a crucial marketing tool for the Corporation and building effective relationships with Schools, Doctors and Hospitals.

 

The appointment of a Permanent Consultant to undertake Head Lice Screenings at schools on a Full-time basis is an initiative that will depend on scheduled appointments.

 

7.6        Mobile Head Lice Treatments – Private Residence

 

The option to service clients in their own environment is charged out at a cost of $150 per hour, from the time the treatment consultant leaves the Salon and returns.

 

This service is usually requested by celebrities and wealthy clients who wish to remain in the privacy of their own private residence, while being treated.

 

7.7        Food & Beverages Sold in Salon

 

Food & Beverages are also an added value to the Corporation as 95% of families that enter the Salon buy food & beverages. Options are as follows:

Chips                $3.00

Chocolates       $3.00

Drinks               $3.00

Water                $2.50

Lollypops         $1.50

Coffee & Tea    FREE of Charge

 

8          Staff Training & Development

 

NMN Indigenous Corporation recognize that in order to increase the efficiency, productivity and competitiveness of the company, a greater commitment to training and skills development is required. Accordingly, the Franchisee must commit themselves to constantly:

  • Developing a highly skilled and flexible workforce;
  • Providing employees with career opportunities through appropriate training to acquire additional skills; and
  • Removing barriers to the utilization of skills acquired.

 

NMN Indigenous Corporation is continually developing training programs consistent with:

  • The current and future skill needed by the company;
  • The size, structure and nature of the operations of the company; and
  • The need to develop vocational skills relevant to the company through courses conducted and accredited by the NMN Indigenous Corporation Management Team.

 

When it is agreed through the company Management Team, representatives will undertake the:

  • Formulation of a training programme and availability of training courses and career opportunities for the employees;
  • The recommendation of individual employees for training and reclassification; and
  • Monitoring and advising management and employees on the on-going effectiveness of training.

 

Provided that if the training is undertaken during ordinary working hours the employee shall not suffer any loss of pay.

 

 

8.1        Certificate III in Head Lice Salon Management

 

Course Code:   NMN103

Course Outcome

 

This Salon Management course will enable a Franchisee or Manager to manage a head lice Salon and competently manage treatment consultants and Salon assistants.

 

This Salon Management course is the pinnacle of qualifications obtainable in the head lice specialist profession. It enables the manager to further expand on their practical skills by adding a management component to their already impressive credentials. Ultimately, this qualification is designed to suit those already employed in the head lice specialist industry whom wish to upgrade their skills and knowledge.

Employability Skills

Upon completing this course you will be able to seek employment as a Salon Manager within the Head Lice Specialist Industry.

 Course Details

Duration: Full time1 week
Days of Attendance : Mon-Fri 9:00am–5..00pm
Pre-requisite: Certificate I – Head Lice Salon Assistant Practices
Certificate II – Head Lice Treating Practices
Requirements: All applicants must be a minimum age of 21
Accreditation: Nationally Recognized qualification
Semester break: None
Attendance Requirement: 100%
Training Site Parramatta Salon
Training Resources: Available at training venue
Uniform: Compulsory dress code applies.
Cost: Franchise Member Cost $0 per day
  Non Franchise Member Cost $375 per day

What you will learn & the units of competence covered during your training.

CORE SUBJECTS

Salon Management
Quality Assurance
Assessments
Combing technique
Parting technique
Treatments
Screening technique
Treatment Knowledge
Head Lice Cycle Knowledge
Products
Prevention Products
Product Knowledge
System Setup
Operator Profiles
Discounts
Tax Setup
System Barcodes

Stock
Setup stock file
Stock orders
Stock Reports
Alter Prices
Services
Setup services
Service Prices

 

Frontline Management
Clients Database
Client History
Amending Client Details
Exceptional Customer Service
Customer Complaints
Dealing with irate customers
Client Letters to Principals
Emails
Texting
System SMS Logs
Staff Management
Evaluations
Training
Rostering
Supervision

 

Marketing Management
CRM
Compile Letter
Bulk Texting
Selecting Lists
Bulk Emails

 

Financial Management
Financial Management
Cash Book
Petty Cash
Til
Sales
Appointment Book
Walk-in Sales
Quote
Printing Receipts
Franchise Management
Website
Corporation Emails

Newsletter

Referral Marketing

Franchise Operations Manual & Policies
Salon Cleaning Standards
Head Lice treatment Standards
Dress and Hygiene Standards
Quality Control and Assurance Standards
Exceptional Customer Service Standards
Occupational Health and Safety Standards
Company Policy
MANAGER ELECTIVES
Time Clock
Time Clock Reporting
Wages
Reports
Reports
Inspections

Trademark
Group Marketing

GST Management
BAS Management

 

8.2     Certificate II in Head Lice Treatment Practices

Course Code: NMN102

Course Outcome

This Head Lice Treatment Practices course will enable you to undertake head lice treatments competently within a Salon.  With this certificate you will work under supervision, providing assistance to the Salon Manager and other treatment consultants, interacting with customers, provide exceptional customer service standards, following workplace procedures (including OH&S) and develop your skills and knowledge within the head lice industry

Employability Skills

Upon completing this course you will be able to seek employment as a Treatment Consultant within the Head Lice Specialist Industry.

Course Details

Duration: Full time1 week
Days of Attendance : Mon-Fri 9:00am–5..00pm
Pre-requisite: Certificate I – Head Lice Salon Assistant Practices
Requirements: All applicants must be a minimum age of 21
Accreditation: Nationally Recognized qualification
Semester break: None
Attendance Requirement: 100%
Training Site Parramatta Salon
Training Resources: Available at training venue
Uniform: Compulsory dress code applies.
Cost: Franchise Member Cost $0 per day
  Non Franchise Member Cost $305 per day

What you will learn & the units of competence covered during your training.

CORE SUBJECTS

Salon Procedures
Quality Assurance
Assessments
Combing technique
Parting technique
Treatments
Screenings
Screening technique
Treatment Knowledge
Head Lice Cycle Knowledge

Combing Technique

Nit Combing Technique

Hair Washing

Hair Drying

Retail Sales
Products
Prevention Products
Product Knowledge

Exceptional Customer Service Training
Prepare clients for Salon services

Clients Database
Client History
Amending Client Details

Customer Complaints
Dealing with irate customers
Effective communication skills
Client Letters to Principals
Emails
Texting
System SMS Logs

Financial Management
Reports
Sales
Til Operations
Appointment Book
Walk-in Sales
Quote
Printing Receipts
Operations Manual & Policies
Salon Cleaning Standards
Head Lice treatment Standards

Dress and Hygiene Standards

Quality Control and Assurance Standards

Exceptional Customer Service Standards

Occupational Health and Safety Standards

Company Policy

Reports
Inspections, Trademark

8.3       Certificate I in Head Lice Salon Assistant Practices

Course Code: NMN101

Course Outcome

 

This is the entry level course into the head lice industry. With this certificate you will work under supervision, providing assistance to other treatment consultants, interacting with customers and providing customer service, following workplace safety procedures, providing assistance to colleagues and developing head lice industry knowledge.

Employability Skills

Upon completing this course you will be able to seek employment as a Salon Assistant within the Head Lice Specialist Industry.

Course Details

Duration: Full time1 week
Days of Attendance : Mon-Fri 9:00am–5..00pm
Pre-requisite: None
Requirements: All applicants must be a minimum age of 16
Accreditation: Nationally Recognized qualification
Semester break: None
Attendance Requirement: 100%
Training Site Parramatta Salon
Training Resources: Available at training venue
Uniform: Compulsory dress code applies.
Cost: Franchise Cost $125 per day
  Non Franchise Member Cost $250 per day

What you will learn & the units of competence covered during your training.

CORE SUBJECTS

Salon Procedure
Administration

ANTer phones

Book appointments

Treatment Knowledge

Treatment procedure

Cleaning

Cleaning Salon Furniture

Cleaning head lice equipment

Cleaning head lice combs

Sterilizing standards

Maintain and organise Salon stations

Strict dress code and hygiene standards

Head Lice Cycle Knowledge

Hair Drying

Products
Prevention Products Knowledge

Retail Sales

Salon Procedure
Administration

ANTer phones

Book appointments

Treatment Knowledge

Treatment procedure

Cleaning

Cleaning Salon Furniture

Cleaning head lice equipment

Cleaning head lice combs

Sterilizing standards

Maintain and organise Salon stations

Strict dress code and hygiene standards

Head Lice Cycle Knowledge

Hair Drying

Products
Prevention Products Knowledge

Retail Sales

Exceptional Customer Service Training
Prepare clients for Salon services

Customer Complaints
Dealing with irate customers
Effective communication skills

Operations Manual & Policies
Salon Cleaning Standards
Dress and Hygiene Standards

Quality Control and Assurance Standards

Exceptional Customer Service Standards

Occupational Health and Safety Standards

Company Policy

 

9           FINANCIAL PLANS

As much as possible, the NMN Indigenous Corporation management team will seek to make a margin on each and every service delivered to clients, provided that this does not make the service un-competitive in the marketplace. As many profit centres as possible must be identified to avoid NMN Indigenous Corporation’s becoming reliant on working capital. Becoming reliant on one particular profit centre will result in management focus being directed to it.

 

Profit Centres include:

  • Services
  • Products
  • Haircuts
  • Dandruff Treatments
  • Referral Card
  • Sponsorships
  • Mobile Head Lice Treatments
  • Food & Beverages

 

The success of a NMN Indigenous Corporation Corporation is not related to the management of the Corporation, but more the high standards of our customer service and making each individual customer KNOW that they are a valued customer.

 

Our Corporation depends critically on the cost of its services and our ability to recover these costs at an adequate margin.

 

9.1        Profit & Loss Statement

NMN Indigenous Corporation
Financial Statement & Forecasts

 

  Jan 10 Feb 10 Mar 10 Apr 10 May 10 Jun 10 Jul 10 Aug 10 Sep 10 Oct 10 Nov 10 Dec 10 Jan 11   Total
  $ $ $ $ $ $ $ $ $ $ $ $ $   $
WORKING CAPITAL 0 0 0 0 0 0 0 0 0 0 0 0 0    
                               
INCOME                              
SERVICES 20261 18600 18224 21220 21366 15297 25629 15230 29906 20130 19415 28402 35530   258362
RETAIL 5024 2850 2941 3463 4021 2549 3814 2911 3994 3622 3741 4339 6172   47054
TOTAL                             $305416
                                  
                               
EXPENSES                              
WAGES 3008 3008 3923 4314 6662 8744 9144 7669 8914 8171 7195 11534 8097   81068
RENT 2716 2716 2716 2716 2716 2717 2716 2717 2037 2716 2716 2716 2716   26490
PHONE 231 445 536 280 315 315 315 315 685 168 445 685 184   6428
ELECTRICITY 470 470 470 470 470 470 470 470 470 470 470 470 470   6970
TECHNICAL SUPPORT 357 357 357 357 357 357 357 357 357 357 357 357 357   4998
TPG TEXTS 108 108 108 108 108 108 108 108 108 108 108 108 108   1404
SHOP USE 550 550 550 550 550 550 550 550 550 550 550 550 550   14518
PRINTING 625 1176 686 122 628 20 3958 45 327 11 362 0 308   8272
GIO INSURANCE 141 141 141 141 141 141 141 141 141 141 141 141 141   1273
SUPERANNUATION 331 331 331 331 331 414 414 414 414 414 414 414 414   4967
PROFESSIONAL FEES 0 0 0 0 0 0 0 0 0 0 0 0 488   488
COST OF STOCK SOLD 0 0 0 0 0 0 0 0 0 0 0 0 5430   5430
TREATMENT PRODUCT 3053 0 3457 3580 624 1214 1814 2212 2324 989 3065 1319 1084   24740
PREVENTION PRODUCT 1164 378 1566 0 0 288 1908 1194 2102 589 818 1200 1549   12168
TOTAL                             $199214
                               
PROFIT   

  

                            $106202
                               
ADDITIONAL INFORMATION                              
AVERAGE SPEND PER CLIENT                             $138
NO OF TREATMENTS                             1981
NO OF HAIRCUTS                             130
NO OF SCREENINGS                             906
                               
FINANCING 0 0 0 0 0 0 0 0 0 0 0 0 0   0
                               
FINANCING & OTHER 0 0 0 0 0 0 0 0 0 0 0 0 0   0
                               

 

 

9.2          Financial Forecast – 2011 to 2014

 

 

Financial Forecasts
 
FINANCIAL  FORECAST

 

  Jan 11 Jan 11 Jan 12 Jan 13 Jan 14 Total
  $ $ $ $ $ $
             
FORECAST SALES $305,416 $397,040 $774,229 $1,238,767 $1,982,027 $4,697,479

 

             
             
GROSS PROFIT MARGIN 30% 30% 50% 60% 60%  
             

 

10         RISKS

 

10.1      Legal

 

Operation of the NMN Indigenous Corporation will involve entering into three different contractual relationships with the NMN Indigenous Corporation Franchisees and Staff.

 

10.1.1   Contractual Responsibilities as a Landlord

 

The first type of contractual relationship is that of landlord and tenant. As the landlord, NMN Indigenous Corporation (Daja Investments Pty Ltd, trading as Holex Property Trust) will have certain contractual and common law obligations towards its tenants, such as being responsible for maintaining the leased premises and common areas in a reasonable state of repair such that they will not cause damage or injury to the tenants or to third parties such as clients and visitors. Therefore, in addition to its responsibilities under a commercial lease agreement and the common law duties of a landlord, NMN Indigenous Corporation will be contractually bound to perform those additional services to a reasonable standard.

 

10.1.2   Public Liability Responsibilities as a Corporation Owner

 

Some contractual risk can be managed by the maintenance of adequate public liability insurance; however, the adequacy and scope of the coverage would depend on the terms of the insurance policy. In addition, because NMN Indigenous Corporation would be considered to be in control of the work premises, it has duties under the occupational health and safety legislation to ensure the health, safety and welfare of all those on its premises for the purpose of work. This would include the NMN Indigenous Corporation management team, as well as the tenants’ employees, contractors, visitors and clients. Breaches of the Occupational Health & Safety Act may result in heavy fines or custodial sentences for those considered to have direct responsibilities under the Act.

 

10.1.3   Staff Confidentiality Agreement

 

The third relationship that NMN Indigenous Corporation may enter into is as the owner of a Trade Secret, the head lice treatment product.  Because the product is the core of the Corporation, the provision of the product would engage an additional element of risk. NMN Indigenous Corporation would in all probability need to ensure that all staff sign a Confidentiality Agreement to product IP, Corporation and Product Secrets.  Possible breaches of intellectual property or failures or omissions in the provision may directly or indirectly harm or damage the NMN Indigenous Corporation brand and Corporation.   See Agreement below.

 

 

 

Non Disclosure Confidentiality Agreement

Daja Investments Pty Ltd as trustee for Holex Property Trust t/a
NMN Indigenous Corporation
 AND  (Employee)_______________________________ NON DISCLOSURE CONFIDENTIALITY AGREEMENT made this day the _____________ 2010.

It is understood and agreed to, that Confidential Information pertaining to;

  1. Product Secret
    2. Technical Corporation Information
    3. Profit and Margin Information
    4. Inventions
    5. Research and Development
    6. Finances and financial projections
    7. Client Information
    8. Marketing Plans
    9. Corporation Plans and models
    10. Confidential Information
    11. Ideas and patentable ideas
    12. Marketing
    may provide certain information that is and must be kept confidential. To ensure the protection of such information, and to preserve any confidentiality necessary under patent and/or trade secret laws, it is agreed that;

    1. In consideration of you being employed by NMN Indigenous Corporation you hereby undertake that you shall: i. not communicate, disclose or make available all or any part of the Confidential Information stated above to any third party;

  2. not directly or indirectly use, or permit others to use, the Confidential Information other than for the Purpose;

iii. not make any announcement or disclosure in connection with the Confidential Information or the Purpose without the prior written consent of the company.

  1. The obligations of confidentiality and non-use will not apply with respect to any of the following:
  2. Information which is generally available to the public at the date of this agreement;
  3. Information already known to you at the time of disclosure;

iii. Information which is subsequently disclosed by third parties having no obligations of confidentiality;

  1. Information which is or becomes generally available to the public in printed publications in general circulation in the Australia through no act or default on the part of the company, employees or professional advisers.
  2. Without prejudice to the generality of clause 2 information shall not be deemed to be generally available to the public by reason only that it is known to only a few of those people to whom it may be of commercial interest and a combination of two or more parts of the Confidential Information shall not be deemed to be generally available to the public by reason only of each separate part being so available.
  3. You shall ensure that all measures necessary are taken to secure the confidentiality of the companies Confidential Information including but not limited to:
  4. keeping separate all Confidential Information and all information generated based on the Confidential Information from all other documents and records;
  5. keeping all documents and any other material bearing or incorporating any of the Confidential Information at the companies usual place of Corporation in the Australia;

iii. not using, reproducing, transforming or storing any of the Confidential Information in an externally accessible computer or electronic information retrieval system, not transmitting it in any form or by any means whatsoever outside the party’s usual place of Corporation and not copying all or any part of the Confidential Information without the prior written consent of the Company and then only to the extent that the same is required for the Purpose;

  1. allowing access to the Confidential Information only to those employees and/or to the professional advisers who have reasonable need to see or use it for the purpose and informing each of the said employees and professional advisers of the confidential nature of the Confidential Information and of the obligations in respect of the Confidential Information and ensuring such employees and professional advisers comply with the confidentiality and non-disclosure obligations contained in this agreement;
  2. obtaining from employees having access to the Confidential Information their undertakings to maintain the same as confidential and taking such steps as may be reasonably desirable to enforce such obligations;
  3. delivering all confidential documents and other materials in your possession, custody or control, to the respective party as requested.
  4. You agree that damages may be the course of action for sufficient remedy to any breach of the terms of this agreement.
  5. All rights in the Confidential Information, Patents, Licences and Trade Secrets are reserved by NMN Indigenous Corporation. In particular no licence is granted directly or indirectly by this agreement relating to any invention, discovery, patent, copyright or other industrial or intellectual property right now or in the future held, made, obtained or licensable by you.
  6. The rights, duties and obligations of you and the validity, interpretation, performance and legal effect of this agreement shall be governed and determined by the laws in New South Wales, Australia and the parties hereby submit to the non-exclusive jurisdiction in the Australian Courts.
  7. The failure by you to enforce or to disclose any part of Confidential Information pertaining to the Company NMN Indigenous Corporation at any time any one or more of the terms or conditions of this agreement shall result in immediate dismissal and legal proceedings.

AGREED by the parties:

STAFF SIGNED by _____________________________________

Name (print) _____________________________________

Position _____________________________________

Date (Day / Month / Year) _____ / _____ / _____
MANAGER SIGNED by _____________________________________

Name (print) _____________________________________

Position _____________________________________

Authorised signatory

for and on behalf of Jennifer Holt, Company Director

Date (Day / Month / Year) _____ / _____ / _____

 

 

 

 

 

 

 

 

 

 

 

 

 

 

FaHCSIA Northern Territory State Office Registry

ABA Darwin

GPO Box 9820

DARWIN  NT  0801

 

01st July, 2011

 

 

To Whom It May Concern:

 

Please find attached:

Documents Supplied:

  • Application Form for ABA Grant
  • Forecast Budget
    • Initial Pilot Program
    • Aftercare Program
    • Website Presence
  • Applicants Certification
  • NMN Indigenous Corporation Business Plan
  • Corporation Registration Documents
  • Rule Book
  • Support Letters
  • OH&S Risk Management Plan

 

Documents Not Available:

  • Financial Statements (not applicable as Corporation was registered 7.6.11)
  • Annual Report (not applicable as Corporation was registered 7.6.11)

 

I look forward to your response

 

Kind regards

 

 

 

 

 

 

Jennifer Holt

Director

NMN Indigenous Corporation

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

NMN Indigenous Corporation

Unit 5, 114 Harris Street

Parramatta NSW 2150 Australia

Telephone: 02 9806 0091

Mobile: 0417 271 350

Email: admin@nmncorp.com.au

Website: http://www.nmncorp.com.au

 

 

 

 

GRANT APPLICATION FORM

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

NMN Indigenous Corporation has been established to address serious lice infestations across the Northern Territory and Australia.

NMN Indigenous Corporation evolved from No More Nitz Pty Ltd

 

 

Corporation Details

 

 

Registered Name of
Corporation
                                   NMN Indigenous Corporation

Australia Business No                    7568

Incorporation Details                      Incorporated Body

Incorporation Date                         07/06/11

Incorporation Legislation              

GST Details                                    Registered for GST

Postal Address                               A: Unit 5, 114 Harris Street, Parramatta NSW 2150

Street Address                               A: Unit 5, 114 Harris Street, Parramatta NSW 2150

Contact Details                               P: 02 9806 0091

E: admin@nmncorp.com.au

W: http://www.nmncorp.com.au (under construction)

Contact Person                              Jennifer HOLT

Secretary                                        Jennifer HOLT

Type of Corporation                       Not For Profit

Description                                    Experts providing a continuum of specialist lice

care and service for indigenous communities in

the NT

Corporation Personnel                   Jennifer HOLT -CEO, Operations, Lice Care Services

Andy HOLT -Aboriginal Cultural Relations,

Manufacturing and Lab Operations (Aust)

Dennis TUMAI -HR, Employment & Training

Sam SIDDIQ -Operations & I.T

Dean ALEXANDER Remote Logistics

Board of Directors                          Jennifer HOLT

Andy Glen HOLT

Jodie HUMPHRIES

A: Unit 5, 114 Harris Street, Parramatta NSW 2150

P: 02 9806 0091

Key Personnel                                Jennifer HOLT -Secretary

Tiare TUMAI -Chairperson

Andy HOLT – Administration

Further Information                        No Director has been liquidated

 

 

PROJECT DETAILS

 

This project proposal is for the Aboriginal Benefit Account Grant Application Board to consider a grant for:

 

PILOT PROGRAM

 

$286,000 to financially assist in the Lice Care Service, Pilot Program – being undertaken in the Northern Territory. The funding includes the initial treatment program and aftercare program.

 

    • Operations
    • Travel & Accomodation
    • Staff Wages
    • Lice Care Equipment
    • Head Lice and Scabies Treatment
    • Prevention Products
    • Aftercare Program

 

Lice Care Services for the Northern Territory have not been an option up unitl now.  The initial stages of the pilot program will require flexibility in how NMN Indigenous Corporation responds to these needs and priorities of our people and the communities.

 

 

The expected inter alia outcomes for the full financial year 2011 include:

 

  • 1 round of external funding investment for Rural and Remote Specialist Lice Care Services for the Northern Territory
  • 200 Essential Head Lice Treatments
  • 150 Essential Scabies Treatments
  • 350 Prevention Packs distributed
  • 1 Aftercare program – 3 months after the initial pilot program

 

 

Pilot Project Outline

 

Pilot Project Outline:

  • Lice Care Services for all Indigenous Individuals in need of Lice Care Services in Robinson River, NT – Remote and Rural NT

 

Funding Category:

  • Community Enhancement Funding

 

ABA Funding Sought:

  • $286,000

 

Pilot Project Objectives:

  • Lice Removal Treatments for 200 Indigenous People and Support Staff
  • Scabies Removal Treatments for 150 Indigenous People and Support Staff
  • 3 Month Re-treat Aftercare Program

 

A further objective is to implement a high quality, consistent Lice Care Service for Northern Territory Indigenous people in Rural and Remote Communities through the provision of:

  • Specialist Lice Care Services provided as a ‘one stop shop’ solution
  • Responsive services to address Northern Territory resident needs and priorities through ongoing community engagement, input and commitment from NMN Indigenous Corporation
  • Patient preventative care measures
  • Networking links to various communities (social & community services, government, health, and commercial)
  • High quality best practice care that are synchronized with National Accreditation Standards
  • Viable, sustainable and efficient business modelling
  • Alliances with other health professionals which integrates planning, co-ordination and dual servicing to expand local general health care provisions

 

Pilot Project Outcomes:

Through implementing the proposed program NMN Indigenous Corporation expects a significant improvement:

  • Head Lice infestations – lowered by 80%
  • Scabies infestations – lowered by 80%
  • Ongoing communications with local health services
  • Council supported funding for aftercare support

 

 

Pilot Project Description

It has been requested that NMN Indigenous Corporation submit a Lice Care

Service Proposal to Robinson River, NT. The request being for lice care

services with specialist trained head lice consultants, to indigenous individuals

in need of head lice and scabies treatments. It was reported that amongst the

current populous the current lice infestation levels are as high as 95%.
NMN Indigenous Corporation get rid of head lice in one treatment. The

scabies treatment is administered over a 3 day period in accordance with a

strict management plan. Also provided will be a prevention management and

educational awareness program for both Head Lice and Scabies recipients.

 

This service is provided FREE of charge to our aboriginal people of NT with the support of local councils, other corporations, grants and funding.

 

Pilot Project requirements:

  • Portable Lice Care Services
  • 5 Staff – BDM, Managers, Consultant, Cultural Relations (All Treating)
  • Flights, Travel, Accommodation
  • Remote 4WD Transport
  • Allowances, Insurances, Licenses
  • Supplies, Equipment & Postage
  • Head Lice Treatment and Prevention Products
  • Scabies Treatment and Prevention Products
  • Emergency Travel Funds

 

BENEFIT to the Aboriginal PEOPLE living in the Northern Territory are:

  • Improve personal and community hygiene practices to prevent spread of lice
  • Regain control of their life
  • Improve personal comfort, free of irritation and relentless scratching
  • No more embarrassment, isolation, trauma, depression, tiredness and/or fatigue caused by excessive head lice and/or scabies
  • Individual, family and community empowerment through a collaborative effort to eradicate this epidemic

 

BENEFIT to the Aboriginal COMMUNITIES in the Northern Territory are:

  • Group Treatment
  • Family
  • Lower the infestation levels
  • Community awareness
  • The fact that everyone is being treated and educated at once
  • Strengthen local community health services

 

BENEFIT to the STATE GOVERNMENT in the Northern Territory are:

  • Lower admission numbers in Remote Doctors Surgeries
  • Lower admission numbers in Remote Hospital
  • Cost savings to the government, reduction in Doctor Visits
  • Cost savings to the government for treatments that don’t work
  • Recoginition that a state wide, long term concern is now being effectively and methodically addressed
  • Attitudual change from federal, state and local government toward an epidemic that is in desperate in need of attention.
  • Contributes to the state health service mandate while serving as a pilot for all states to consider the potential of creating effective change at a national level.

 

 

Pilot Project Planning:

NMN Indigenous Corporation will provide:

  • a well integrated portable lice care service in the natural environment that our Aboriginal and Torres Strait Islander people are accustomed too
  • a responsive service addressing the culture needs and priorities of Aboriginal and Torres Strait Islander people through consultation and in accordance with local customary practices of each region serviced
  • a treatment and educational program, supported by prevention care and products delivered in a format suited to the learning styles of all individuals being treated.
  • a high quality, best practice lice care service supported by NMN Indigenous Corporations strict Policies & Procedures (as outlined in the business plan)
  • risk management plan incoporated with Occupational Health and Safety Guidelines (see attached)
  • strict Quality Assurance Standard
  • NMN Indigenous Corporation will integrate with local programs and initiatives, demonstrating enhanced co-ordination with other health services and a partnership approach to local health
  • service planning and coordination. This will further strengthen local general practice and the broader local primary health care services.

 

Supporting Infrastructures:

 

The Corporation is made up of a range of “hard” and “soft” supporting infrastructures. Whilst it is relatively straightforward to deliver appropriate hard infrastructure (vehicles, office space, connectivity, telephones etc), our main strengths are in delivering intellectual and physical support.

 

In addition to our base administrative and management services, our soft infrastructure will require support from local councils, other Incorporations, the Health networks and specialist resources. These can assist with business-related functions and activities necessary for implementing this viable service, including:

  • co-operative networking at local, state and federal government levels to promote and advance better servicing for aboriginal and torres strait Islander communities
  • patents and other intellectual property
  • regulatory issues
  • business workflow processes and methodologies
  • market development and research
  • grants and funding

 

 

 

 

 

Community Consultations:

  • Johanna RUMERA – Cultural Advisor
  • Johanna is a Cultural Advisor to Jennifer Holt and is a Political Cultural Advisor in Canberra for Aboriginal and Torras Strait Islander affairs
  • Birdie COCHRANE – Robinson River NT Contact
  • Birdie works with Aboriginal women (returning to work) and in childcare services. She has been a major delegate in encouring the local health services in Robinson River NT to undertake the Lice Care Services Pilot Program.
  • Kutcha EDWARDS – Indigenous Affairs Advisor to Andy Holt
    • Kutcha is a Mutti Mutti man, born in Balranald, New South Wales, Australia. He is also the uncle of Andy Holt. He was ‘stolen’ at 18 months and denied his birthrite to grow with his family, to experience his culture and to live his identity.  Kutcha has developed his community work through education, health, art, culture and politics.Music became his voice to express community stories and his own songline. In recent years Kutcha has experienced personal success through his music. For many years he was the lead singer in Blackfire and has since formed Kutcha Edwards and Band. He has traveled to China, Mexico and Japan. His motivation is simple…to heal the spirit, strengthen community and family. What Kutcha shares with his people is a connection, a belonging. It is his gift that in his own journey of healing he is able to help heal others.
  • Brioni MCGRATH – Ngukurr Community Sports & Recreation
  • Brioni works with Aboriginal children on a daily basis, in the field of Sports & Recreation in the Ngukurr Community of NT. She has been a major delegate in encouring the local health services in Ngukurr NT to undertake the Lice Care Services Pilot Program.
  • Steve OCHRE – Blue OCHRE Hairdressing, Darwin
  • Steve owns a hairdressing salon in Darwin. He is soon to venture into Remote and Rural NT offering his services to the Aboriginal people.  Steve was keen to find out about NMN Indigenous Corporation and its services, to compliment his vision.  Steve is also a very keen advocate of Lice Care Services for NT.
  • Keith EDWARDS – Pediatrician Darwin, NT
  • Keith is a Pediatrician who works for the Centre of Disease Control, Darwin. He ventures out in the the Remote and Rural Communities of NT, dealing directly with head lice, scabies and various other diseases.  He is very keen to see a service such as NMN Indigenous Corporation be implemented in the NT.  He believes that an intervention is required to bring the empidemic under control.

 

Planning Approvals:

  • Due to the mobile nature of this project, no council planning approvals are required

 

Project Manager/s:

  • Jennifer HOLT
  • Tiare TUMAI
  • Andy HOLT

 

 

NMN Indigenous Corporation Structure

 

 

Details of all personal roles and responsibilities are documented in the NMN Indigenous Business Plan

 

 

 

 

Other Grant & Funding Applications in progress:

  • National Rural And Remote Health Infrastructure Program
  • Indigenous Capital Assistance Scheme
  • Business Development and Assistance Program

 

 

 

 

 

 

 

 

OPERATIONAL BUDGET ITEMS 2011 Unit Cost Total
       
16 Day Operational Costs for Robinson River NT  
Staff 5    
    Business Development Manager 1 $8,200.00 $8,200.00
    Remote Head Lice Manager 1 $6,400.00 $6,400.00
    Remote Scabies Manager 1 $6,400.00 $6,400.00
    Remote Treatment Consultant 2 $4,000.00  $8,000.00
Staff Expenses      
    Accommodation 16 $172.00 $13,760.00
    Breakfast 16 $23.10 $1848.00
    Lunch 16 $25.90 $2072.00
    Dinner 16 $44.50 $3560.00
    Incidentals 16 $16.85 $1348.00
    Satellite Phone 1 $1,200.00 $1,200.00
    Uniform 5 $1,040.00 $5,200.00
Insurance and Licenses      $4000.00
Supplies & Equipment      $30,000.00
Product      
    Head Lice Treatment Product / per client 200  $50.00  $10,000.00
    Head Lice Prevention Product / per client 200  $50.00  $10,000.00
    Scabies Treatment Product / per client 150  $50.00  $7,500.00
    Scabies Prevention Product / per client 150  $50.00  $7,500.00
    Disposable Post Treatment Wear / per client 150 $50.00 $7,500.00
Transport      
    Flights (Exit Sydney) 5 $2,000.00 $10,000.00
    Remote Transport (Return) 5  $550.00  $2,750.00
Incidentals, Emergency Fund

Helicopter Hire in Emergency

     $13,000.00
Freight      
Total Operational Costs for Robinson River NT     $160,238.00
Total Annual Operating Costs      

 

 

 

 

 

 

AFTERCARE BUDGET ITEMS 2011 Unit Cost Total
       
16 Day Operational Costs for Robinson River NT  
Staff 5    
    Business Development Manager 1 $8,200.00 $8,200.00
    Remote Head Lice Manager 1 $6,400.00 $6,400.00
    Remote Scabies Manager 1 $6,400.00 $6,400.00
    Remote Treatment Consultant 2 $4,000.00  $8,000.00
Staff Expenses      
    Accommodation 16 $172.00 $13,760.00
    Breakfast 16 $23.10 $1848.00
    Lunch 16 $25.90 $2072.00
    Dinner 16 $44.50 $3560.00
    Incidentals 16 $16.85 $1348.00
    Satellite Phone 1 $1,200.00 $1,200.00
    Uniform 5 $1,040.00 $5,200.00
Insurance and Licenses      $4000.00
Supplies & Equipment      $30,000.00
Product      
    Head Lice Treatment Product / per client 200  $50.00  $10,000.00
    Head Lice Prevention Product / per client 200  $50.00  $10,000.00
    Scabies Treatment Product / per client 150  $50.00  $7,500.00
    Scabies Prevention Product / per client 150  $50.00  $7,500.00
    Disposable Post Treatment Wear / per client 150 $50.00 $7,500.00
Transport      
    Flights (Exit Sydney) 5 $2,000.00 $10,000.00
    Remote Transport (Return) 5  $550.00  $2,750.00
Incidentals, Emergency Fund

Helicopter Hire in Emergency

     $13,000.00
Freight      
Total Operational Costs for Robinson River NT     $160,238.00
Total Annual Operating Costs      

 

 

 

 

 

 

 

WEBSITE BUDGET ITEMS 2011 Unit Cost Total
       
Domain Registration 1 $30.00 $30.00
Hosting with Emails 1 $350.00 $350.00
Website Design & Development providing ecommerce facilities 1 $7,500.00 $7,500.00
Google Marketing 1 $12,000.00 $12,000.00
Newsletter Campaigns 1 $3,50.00 $3,50.00
Initially Virtual Office facilities 1 $6,00.00 $6,00.00
Sales Lead Generation / Print Media 1 $5,00.00 $5,00.00
Fax 2 Email and email to Fax facility 1 $2,00.00 $2,00.00
Email to SMS facility 1 $1,00.00 $1,00.00
Business Consulting / Coaching 1 $10,000.00 $10,000.00
       
Total initial Business Package for First year     $48,280

 

 

 

                                                                                         

 

 

3           Applicant’s Certification

 

This Certification must be completed and attached to your application for funding.

I/We certify that the information in this application is, to the best of my knowledge, true and correct.

I/We understand that any omission or false statement made in the application may result in the Commonwealth Government withdrawing its funding.

I/We acknowledge that it is an offence under the Commonwealth Criminal Code for a person to give information to a Commonwealth entity, knowing that the information is either false or misleading or omits any matter or thing without which the information is misleading.

I/We agree that the Department of Families, Housing, Community Services and Indigenous Affairs may contact individuals or organisations mentioned in this application and other government agencies to verify any matter relevant to the submission for the purposes of appraising the submission.

I/We acknowledge that the Australian Government has the right to request additional information from us or from regulatory bodies for the purposes of appraising the application.

I/We authorise the Department of Families, Housing, Community Services and Indigenous Affairs to discuss this application with other Government agencies (including state/territory agencies and local government) which have a legitimate interest in the funding and to provide them with any document or information relevant to the application including funding history.

I/We understand that funding for the application may be approved in part or not at all.

This funding application has the support of the Organisation’s Board/Governing Committee and I am authorised to lodge the application on behalf of the organisation.

 

Applicant Signature (to be signed by an authorised officer/CEO)     

I have the authority of the Executive/Governing Body to submit this submission for funding.

 

 

 

 

__

 

 

 

 

 

 

Jennifer Holt

Director

NMN Indigenous Corporation

 

01 July 2011

 

____________________________